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What should I do if I can't upload my financial PDF for a Canadian DTV application?

Canadian DTV application document upload issues PDF upload problem browser compatibility cookies management

Aug 23, 2025

6 days ago

James *****************

ORIGINAL POSTER

I'm applying for a DTV in Canada and the page where you upload your documents won't let me load the pdf I've created for my financials. All the other docs load ok. I've deleted and restarted the application several times, same problem. The file is 950kb, so under the 3mb allowed. Anyone have any suggestions? It's frustrating as i need to get my application in asap. Appreciate it.

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TLDR : Answer Summary

A user is encountering issues uploading a financial PDF document for their Canadian DTV application, despite the file being within size limits. They have tried restarting the application without success. Suggestions from the community include clearing cookies for the page and trying a different web browser.

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Kyle **********

you can try to cancel all the cookies about that page first and try again. If you hit the same issues, try with a different browser (edge, chrome or firefox usually work pretty well)

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Jef ********

Try changing browser .. ie if you are using explorer try chrome or the other way around 👌

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