How can I successfully complete my 90-day report online using the Thai immigration system?

Question

I arrived back in Thailand on 28/11/2020. I hold a NON-IMM OA retirement visa. I made my first 90 day report on February 18, 2021 in person at Phetchaburi Immigration Office. I am due to report again by May 18, 2021

Today I attempted to do this online. First I tried the Thai Immigration App but I was unable to get past the first step of uploading the initial TM47 personal information. I called immigration and they suggested I use their website instead of their app.

I used their website using a Chrome browser and I would get to the point of submitting the first step TM47 information and all I could see after submission was a blank screen and I was unable to complete steps 2 thru 4. I called immigration and was told they preferred I use a Microsoft Explorer browser.

I attempted to submit step 1 using the Explorer Browser and encountered the same blank page and once again I was unable to complete steps 2 thru 4.

If any of you have any useful information to help me complete my 90 day report online I would really appreciate if you could let me know.

Thank you

Ask Thailand · Answer

The user seeks assistance with submitting their 90-day immigration report online after facing technical difficulties with both the Thai Immigration App and website. Despite attempts to submit using different browsers, they encounter a blank screen. Comments provide troubleshooting tips, suggesting potential issues like pop-up blockers, VPN usage, and auto-translate features.

Billy ************ · Answer

IMM app and Safari failed on my iPad.  I used Google Chrome browser successfully

Benjamin ****** · Answer

If the 90 day online report system does not work, AND you’re between the due date and 15 days prior to the due date, AND you already filed one 90 day report in person, there are some troubleshooting techniques you can use to try and get the system to work for you.

1. Make sure you’re filling in the information, and only the information, requested.

2. Make sure you are keying in the date and month correctly

3. Turn off any pop-up blockers

4. Turn off any auto-translate

5. Turn off any VPNs (Virtual Private Networks) that you may be using - including any data saving applications

6. If you’re using one of the applications, use the web-based system

7. If you’re using the web based system, try using a different browser and clear the cache.

8. Make sure your web browser isn’t automatically filling in the forms.

9. Make sure you aren’t confusing “O”(Oh) with “0” (zero)

10. If you’re keying your date manually, try using the drop-down date selection box

If the system still doesn’t work, then you may need to file it in person.

*.  *. *

IF I'm a betting man, I'm guessing you're using some type of VPN, have auto-translate enabled, OR have a pop-up blocker installed :(

How can I successfully complete my 90-day report online using the Thai immigration system?

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