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Answered5 months ago

Why does Bangkok Bank take longer to issue 12-month statements for visa extensions compared to last year?

Gao *******
asked Jun 1, 2026
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Hi all just been by Bangkok Bank in Chiang Mai that it'll take a week to get 12 months statements and bank account confirmation letter that's required for the visa, extension. Last year received the same day....has anyone else experienced this or could it just be the branch I went into?

Any advice greatly appreciated 🙏🏻
Answer summary
The user expresses frustration over a delay in receiving 12-month bank statements and account confirmation letters from Bangkok Bank in Chiang Mai, which takes a week instead of the same-day service experienced the previous year. They seek others' experiences and advice regarding this issue. Comments reveal that delays for 12-month statements are common at Bangkok Bank, with some suggesting alternative banks (like Kasikorn) for better service. Various members share tips on obtaining documents faster, as well as concerns about transferring funds between accounts.
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Richard ****************
Richard ****************
Been 7 days as long as I have been here.
Bernard *********
Bernard *********
Same in Korat, but was told 4 days, chances are there’s a weekend in that, so 6 days.🥴
IntelligentP************
IntelligentP************
Just visited Bangkok Bank. University branch Mueang Surin.

30 in and out again with Bank statements and letter documents complete for Extension of Stay. Great service. No complaints ever.
Barbara ******
Barbara ******
The Kasikorn branch I went to enquire about transferring 800,000 from Bangkok bank wanted to charge 2% for the transfer
Stephen ********
Stephen ********
Ran into the exact same shit with them last Oct. Since you can get a 6 month statement with zero wait time, at half the price of a 12 month statement, I got one 6 month statement in April and intend to get another one before I have to renew this October. Hopefully immigration will view two consecutive 6 month statements the same as one 12 month statement, but in case they don’t, intend to run my test more than a week before I need to renew.
Kerry *******
Kerry *******
K bank, same day but credit advice for visa took 10 days
Bobby **********
Bobby **********
You can do it from the app, and it comes right to your account email.
Jim ***********
Jim ***********
Week.is normal
Lawrie *******
Lawrie *******
I have to give a week's notice in my Bkk Bank in Phitsanulok.

Other Farangs are the same....
Simon *******
Simon *******
Bangkok bank strikes again ,vote with your feet and move to a different bank.Simples.
Louis *******
Louis *******
@Simon ******
have you had issues with the Ban phe branch?
Simon *******
Simon *******
@Louis ******
yes and no I moved to Kasikorn never looked back
Simon *******
Simon *******
@Louis ******
I know loads of people are having trouble getting blood out of a stone,sorry mean getting a letter from them,but I think some of it could be going into branches they never opened their account.
Simon *******
Simon *******
@Louis ******
wait till they freeze your account, then you will find out how good or bad they are.
Louis *******
Louis *******
@Simon ******
Ive had nothing but good experiences. Only in that branch, the girl on counter 4 helps alot. Is it impossible to get the letter for immigration? I'll leave the money in all year round anyway that isn't a problem.
Allan *******
Allan *******
Join krungsri bank yellow bank
Joiner *****
Joiner *****
Sounds like Bangkok Bank have no idea uow to use computers ?

Why cant they just print it off their computers ?
Gerry ********
Gerry ********
Joiner Man that is the big question!!! Something so simple that they have easy access to and boom, it'll take them 5 days.
Dick ********
Dick ********
Highly doubt you got a one year statement last year, from Bangkok Bank in Chiang Mai, in one day. Normally takes up to 7 days, sometimes 5 or 6 days, but never same day for one year statement. A two or three month statement can be produced by local branches. Suspect last year you went for your first annual extension of a Non O after having it for ninety days and needed less than a one year statement.
Donald **********
Donald **********
Are you using the
*****
a month method and from the US? My question is are they going to give you the account verification letter without funds in your bank?
Stephen ********
Stephen ********
Donald Crawford I use the 65k / month but not from US (northern neighbour) and got the account verification letter with no problem. When bank agent started to ask questions, I simply showed him a copy of the immigration paper and pointed to the top option, ie 65k / month. At that point he shut up and gave me the letter.
Donald **********
Donald **********
Stephen Kading see our embassy won't certify our income.. so I believe it's different.
Michael ************
Michael ************
Same day. My branch done it last week 👌
Jon ********
Jon ********
Krungsri takes about 20 minutes to do that
Mark *********
Mark *********
That's the way it works. they request the statements from the head office and by the time the request is completed it's about a week before you get the statements
Bennett ********
Bennett ********
No, it’s normal. It also takes a week at my Bangkok Bank branch in Bangkok. I was surprised the first time I renewed, but thankfully did it early enough that it wasn’t a problem.
Phil *******
Phil *******
Here's what worked for me in CM.

Print 12 months statement via app.

Go to Central branch and ask for additional 1 month statement to be sent via email, costs 100 baht and takes 24 hrs.

Pay them another 200 and they gave me the letter for immigration in 15 minutes.
Jean ************
Jean ************
It has always been like that for the one-year statement at the Bangkok Bank. For the other document, they can do it the same day.
Tom ******
Tom ******
Go back into your branch and close your account.

Before you do that open one at the Kasikorn Bank and use them in the future.

Graet service.
Jean ************
Jean ************
Tom Pola some branches of Kasikorn are far from being perfect!
Tom ******
Tom ******
Jean Pacquement Mine is and if they're not it means they're not familiar with how to do it.
Gao *******
Gao *******
OP
Tom Pola I've opened one already but unsure about transferring for this application for extension as the money will then have been in 2 different accounts and I am unsure if this is an issue?
Wannikea *********
Wannikea *********
Gao Green The way you do this is after you get your extension you keep the 800K in the bank for 3 months. Then you transfer 400k to your new account. Let it sit in that new account for a couple of days and then transfer the remaining 400k over. For your next extension you will get a statement from Bangkok Bank showing the 800K in your account for 3 months after the extension and you get another statement from your new bank showing the
*******
K for the rest of the time.
Ian *******
Ian *******
Wannikea Wanblee good advice, but they need to get through this extension first. Too late to safely complete the transfer. I would also run the plan past the local immigration office of what you plan to do. I also hit the 1 year issue with Bangkok Bank. I have opened a K Bank account, but have yet to do the transfer. My extension was about 6 weeks ago.
Kool *******
Kool *******
Gao Green don't close any account. In Bangkok at the main branch it takes 4-5 days for 12 months. The last 3 months can be done immediately, but not 12, and I've been using this monthly deposit method for the last 11 years, and it's always been the same delay, and that is at the main branch in Bangkok. It is nothing new.
Gao *******
Gao *******
OP
Wannikea Wanblee That's great advice thank you very much.
John **********
John **********
It's normal for Bangkok Bank to take 5 working days so I'm guessing last year you didn't need 12 months of statements. You can request 12 months of statements in the app as well but they might not go back far enough for you as what they actually send is the current month plus the previous 11 months.

On the form you complete to request the statements there's an option to have the statements emailed to you and they normally arrive the following lunchtime if time is tight for you
Robert ********
Robert ********
@John *********
they may not accept online statement. They look similar but not quite. Also no stamp from bank.
Ally ************
Ally ************
Robert Lummis You print them off and take them into the bank.. request they stamp the pages to authenticate them.. for which there will be a small fee.. but no waiting a week for them 👍
John **********
John **********
@Robert *******
The ones you get by email from the form you complete in the bank are identical
Robert ********
Robert ********
@John *********
I compared the two. Also if you get a one week statement in the bank branch, that one is also different from the one from Bangkok but they put a stamp on it
Sebastian ********
Sebastian ********
@John *********
but you must have them stamped and signed at the bank.
John **********
John **********
@Sebastian *******
depends on the immigration office
Sebastian ********
Sebastian ********
@John *********
most will want this done. As you have to get 6 month statement and letter, should not be a problem.

People need to plan this out when using statements from Bangkok Bank. I ask for 12 month statement well before renewal time. Then go into the bank the day before going to Hua Hin IO for the 6 month statement, to cover any missing weeks,and letter. Job done with no panic.
Gao *******
Gao *******
OP
@John *********
thanks I'll try this.
John *******
John *******
Gao Green 6 months statements can be done on the spot. 8 months ago that was all CM immi needed.
Brandon ************
Brandon ************
@John ******
Needed FOR WHAT? Marriage extension yes, retirement extension no, must be for 12 months to prove you met last year's requirements. Don't make blanket statements.
John **********
John **********
@Gao ******
i should have said that the form I mentioned is the one you complete in the bank itself
Colin **********
Colin **********
12 month statements take a week thier sent from Bangkok, other documents are produced locally so normally same day.
Phil *******
Phil *******
Colin Chaffers or get 12 months via the app in about 10 minutes, much better method.
Colin **********
Colin **********
Phil Clark not accepted by immigration (well atleast mine)
Bobby **********
Bobby **********
@Brandon ***********
Oh I hope they try and charge me with fraud then 😉
Brandon ************
Brandon ************
@Bobby *********
Because anyone can make a bank statement in 2 minutes with AI. Immigration wants a statement generated and stamped by the bank to prove it is authentic
Colin **********
Colin **********
Bobby Williams sorry whats your question?
Bobby **********
Bobby **********
Colin Chaffers Why not?
Colin **********
Colin **********
I get 2 one for the first 6 months a 2nd for the second half

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