Why has my Bangkok Bank account remained active while others have been frozen despite having a DTV visa?

Question

I am on a workation DTV and my Bangkok Bank account is in good standing.
I just came to their branch in CM to restore online access, and everything is fine and working, they didn't mind about my visa.

It's worth mentioning that I've had this account since 2019, opened with the help of an agent. Always on a tourist visa.

I am seeing a lot of posts here about account closures, so I can only guess that their policy is inconsistent - maybe due to different account opening years or branches / jurisdictions. 
In Chiang Mai I had no problems.

Ask Thailand · Answer

The user shares their experience maintaining a Bangkok Bank account while on a DTV visa, despite concerns over account closures predominantly affecting others. They highlight that their long-term relationship with the bank and the circumstances of their visa may have contributed to their account's status. Comments reveal varying experiences among other users, indicating inconsistent policies at different branches and under different visa types, with some accounts being frozen without warning. The dialogue reflects broader frustrations and uncertainties faced by expats in Thailand regarding banking and visa policies.

Anonymous ****************** · Answer

“Their policy is inconsistent” ✅

Jony **** · Answer

You're the first review I've found of a bank account being unfrozen with a DTV visa. You've given many people hope again. I think there are possibilities for reviewing each case individually, rather than following the strict rules of having a tourist visa or similar = bank account denied. (A two-week Farang tourist binge isn't the same as a tourist visa or DTV , with condominium ownership or residency in Thailand.)

Winston ************ · Answer

It's a systematic batched process. I'm sure yours will be closed too in the coming weeks, if not days. Keep in mind there isn't a single button they can click that says "freeze foreigner's bank account if said foreigner is on a DTV or visa exemption". They're probably going account by account, and checking the documents used to open it. Definitely gonna take time, but the decision has already been made.

DTV ****** · Answer

They’re working their way backward going back 6 years.

Anonymous ****************** · Answer

This is beyond frustrating 😂 my account just got shut down at the Tha Phae Gate location. Had it for a year and opened it myself and they shut it down without warning.

I’m happy you get to keep yours!

Anonymous ****************** · Answer

Glad someone posted this. I was going to say the same. I take it all with a grain of salt. The internet is a dishonest place surely some ppl are having trouble and some are probably lying tbh

Jon ********** · Answer

They are working their way back. Don't be surprised if it eventually will be frozen. Mine is also still working but I emptied it and have stopped using it. I would go to close it myself but there are always huge lines outside the bank with people who have had their accounts frozen.

Greg ******** · Answer

They do seem to be inconsistent. A guy in the Chiang Mai Expats group had his frozen at the Airport Plaza branch on a O Retirerment Visa. Needs passport certified by Embassy to unfreeze it. Crazy.

Terry ******** · Answer

Can I ask which branch? I was in Bangkok Bank today closing my account that had been flagged.

I opened on a Non O visa before switching.

They were apologetic but couldn't help me keep it open.

Anonymous ****************** · Answer

Mainly if you have opened your account in pattaya or phuket and if you opened with an agent or with a tourist Visa.

Why has my Bangkok Bank account remained active while others have been frozen despite having a DTV visa?

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