Will my Bangkok Bank account be closed if I request a new card while on a DTV?

Question

Looking for first hand experience from someone in a similar situation:
I opened my Bangkok Bank account 10 years ago while I had a work permit. I have used it consistently since then and gotten 4-5 new bank cards since I keep forgetting them in the ATM.

Well, I've done it again, and now I don't have a bank card. But this time I'm on a DTV, and I'm worried that if I go to a bank branch to get a new card, they'll close my account. I didn't cancel my lost card, so I can still use it online and in apps, but I don't have a physical one.

Has anyone in this situation with a DTV and an old bank account gone to a Bangkok Bank branch to get a new bank card, and had their account closed for having a tourist visa?

Ask Thailand · Answer

A user is seeking advice regarding the risk of account closure at Bangkok Bank after losing their ATM card while on a Digital Tourist Visa (DTV). They express concern about visiting a branch for a new card, fearing it may lead to their account being closed due to their tourist visa status. Comments reveal mixed experiences: some users successfully retained their accounts despite being on a DTV, while others reported account closures when attempting to obtain new cards with this visa type. Users suggest alternatives like using mobile banking apps for cardless transactions to avoid visiting a bank branch.

Petrov ******** · Answer

I forgot my card in ATM and they ask me to see my visa before give me new card. I m on O Visa but with DTV you will have problem do not going to bank if you want to keep your account open.

Partly_en********* · Answer

Though you may not be able to deposit (if necesaary to avoid at branch) at ATM without a valid card..!

Wannikea ********* · Answer

The app has a cardless ATM feature use that. Cards are risky and always have been.

Phil ****** · Answer

@ dont do it as they'll close your account use the app cardless withdrawal feature

A. ************ · Answer

If the ATM was at a bank branch amd not one of those sitting outside of a 7-1, go into the branch and see if they have it. If not, try calling customer service to see if it can be mailed back to you? Someone has to collect them when they get swallowed by the machine.

Mercy ********* · Answer

My card expired and they make you go to the branch if you want to request a new one. I decided not to chance it. I use the phone app to withdraw money, and if I want to deposit, I top up True Money then transfer it to my bank account.

Resa **** · Answer

Yep happened to me, they froze my account then proceeded to tell me in person when I went to the branch that if I don’t have a long term visa (DTV doesn’t count) they’ll close my account (which they did).

Michał *********** · Answer

Call the atm and they will send you your card back.

idiots****** · Answer

I also opened my acc about 15yrs ago and now on DTV.

Went a few times to withdraw from the branch. They saw my passport and took a xopy of my passpot and visa stamp. So far the account is open. I do not have an ATM and only use the APP to pay and withdraw money. There is no need to have an ATM card these days. Unless u want to withdraw cash outside thailand there is really no need for an ATM card

Marianne ******** · Answer

Unless you need the card, try just doing cardless withdrawals with your app?

Sam ****** · Answer

I initially opened a BKK Bank account at Emquartier in Phrom Pong in 2012 on a visa exempt stamp.

Then in 2023 I opened a second BKK bank account while on a NonB Retirement visa extension, mainly for the purpose of keeping the  800k baht deposit separate.

In 2024 I switched to a DTV and rarely used the second account.

This year the second account debit card and online functionality stopped working.

I went into my BKKBNK branch as I needed to replace the initial

account debit card.

They checked my current visa/entry stamp and informed me that the initial account was fine because it was ‘old’, but the second account had to be closed.  They transferred the balance to my initial account immediately.

Will my Bangkok Bank account be closed if I request a new card while on a DTV?

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