@Kevin *********
From these circumstances and the fact that the airline received these messages through their reservation/booking/ticketing system, then submit a submittal ("complaint") via the U.S. Customs & Border Protection (CBP) TRIP System, where, at the very least, a Redress Control Number would be generated and would help resolve your issues with any airline system (for air ticket destinations into the U.S.)
Steps:
1.) Select None of the Above;
2.) Select Air Travel;
3.) Select My complaint is related to my experience arriving in or departing from the United States;
4.) Select I Require a Review & a Response;
5.) For Where Did This Happen? = Foreign;
6.) For Migrant Registration Number (LPR Number) = A#
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