@Henrik ****
Embassy can state whatever they wish upon their website. However, by advertising a service and accepting payment to provide it they have a duty of customer care. There have been recent postings of Embassies stating their reason for cancellation/rejection. If the applicant believes their reason is incorrect they should email stating such and asking for a review. If they refuse or fail to supply a reason then a chargeback via bank/credit card company is justified and probably will be successful in reclaiming the application fee.