@Greg *******
I'm talking even before the IO.
When you apply on the website, it automatically creates an application number.
For example: PAR-XxXXXXX
It's not the visa number. It's the application number. They are different, even after the issuance of the visa.
My question is: during the application process with an agent, did the agent forward you your application number?
Or did he just said "I applied" and you trusted him?