@Paulus ********
actually I don't believe that's the reason. 😕
IF the airline allows you to fly in without a visa for thailand in your passport, and without onward travel IF you're denied entry the airline has to lug you back at their expense. That's why they usually require onward travel.
There is NO requirement to have onward travel entering thailand with any visa you bought at a thai consulate before you come here (onward travel MIGHT be a requirement to get the visa), but you should never have an issue checking in without onward travel with a valid visa or extension & a re-entry permit..