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Why was I asked for the 'original' scan of my passport after submitting a compressed black and white version?

Passport ScanningVisa RequirementsDocument SubmissionExpat AdviceThailand Immigration
May 16, 2025
a month ago
Anonymous *************
ORIGINAL POSTER
Yesterday I was asked for a scan of all pages of my passport. I took a black and white scan with my phone and scanning app, which I then compressed online to get under 3MB.

Today I was asked for the 'original' scan of all pages of my passport.

Has anyone else had this? Is it likely to be because the file included the word 'compressed' or because it was black and white rather than greyscale?
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TLDR : Answer Summary
The user submitted a black and white scan of their passport and was later asked for an 'original' scan. Comments indicate that the request may stem from the preference for color scans, or requirements regarding scanning methods, as official entities may not accept scans done by phones or those lacking clear presentation.
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Sebastian ********
I was asked the same. I believe they don't allow scans done by phones. I think they want to see the large bezels around the passport when you scan it with a real scanner on A4 Format. That did it for me at least after I got the same message you got. Hope that helps ✌️
a month ago
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Anonymous ******************
The original of your passport would be in colors instead of black and white.
a month ago
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John *********
Anonymous participant 134 best keep it in colour imo
a month ago
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John *********
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