Answereda year ago
What should my friend do if their payment for a visa application in Hanoi keeps failing?
My friend is applying in Hanoi. The system has said 'payment failed' 3 times, using 3 different cards. He has changed browser from Chrome to Firefox, same thing. Now it just signs them out and returns to sign-in screen when they try to pay. The info is all correct. They think it might have something to do with addresses, but it's not clear how that would work, and the payment screen doesn't have any fields for address info anyway. There is nothing even showing up in bank app as pending or declined. Any advice would be appreciated 🙏
Answer summary
A user reports that their friend is experiencing repeated payment failures while applying for a visa from Hanoi, despite using different credit cards and browsers. The system signs them out and returns to the sign-in screen without any charges showing. Comments suggest potential solutions, such as contacting the bank to ensure charges aren’t being blocked, checking for issues related to using a VPN, or confirming with the credit card company about the transaction attempts.
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Anonymous ******************
I had problem with cc also in Hanoi. It didn't respond one way or the other after i tried to submit payment. I was afraid if I tried to pay again I'd be charged twice. I contacted my bank and they said visa blocked charge bc overseas. The bank overrode the block, I resubmitted and received email payment confirmation. You may want to contact your cc company to see if they are seeing the charge attempt on your account.
Anonymous ******************
You should ask your bank why they never approve it.
Khun ************
M not sure, but read one post that said similar. They turned off their VPN and it immediately worked. Worth a try!
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