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What should I do if the Section 38 registration link for my condo is not working?

Section 38 Application Condo Registration Thailand Immigration Error Troubleshooting Expat Living in Thailand

Jun 23, 2021

3 years ago

ORIGINAL POSTER

Good day!

We have moved recently to new condo, owner has registered via Section 38 app, but if we click in the link sent via email, it’s not working. And showing the error same as in the attached picture.

Can anyone tell, is the server down? Or any other issue?

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TLDR : Answer Summary

A user is experiencing issues accessing the Section 38 registration link for their newly rented condo, resulting in an error message. Other users suggest that this could be due to server issues, prior registrations, or potentially needing to register through the mobile app or website. Advice includes waiting and retrying later, or using the proper channels to confirm registration.

Thomas *********

Have same issues before

Try it on the android/iOS App

All other not work

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Ellie *******

You mentioned you registered. Did you (or facilty owner) get an email for login and temporary password, then change the password already?

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Rakeb *******

ORIGINAL POSTER

We have got the email, but when we clicked on the link, error popped up.

But just now, i have checked status of registration, it's waiting for approval. May be that's why it's showing the error.

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Rakeb *******

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Rakeb *******

ORIGINAL POSTER

Thanks

@Benjamin *****

and

@Claude *********

for your fast response!

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Claude **********

your landlord should register you online and send you a screenshot of the registration as proof. it looks like they created a new account for their property and sent you the confirmation email where they ask you to change the password and where you can register yourself, correct?

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Rakeb *******

ORIGINAL POSTER

@Claude *********

She did it in front of us, the email is received, but whenever we click on the link, it says SOMETHING WENT WRONG, try later

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Claude **********

may be just try later as they suggest, you may have receive the email but the account is still not created

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Rakeb *******

ORIGINAL POSTER

@Claude *********

Ok, will wait and try later. Thanks everyone

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Rakeb *******

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Benjamin ******

It looks like the "Something Went Wrong" means that the address was already registered into the system.

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Claude **********

@Benjamin *****

I am assuming they wouldn’t have receive an email in the first place if that was the case but the landlord doesn’t seem to understand how the system works

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Rakeb *******

ORIGINAL POSTER

@Benjamin *****

ohh, any other option to do it ?

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Rakeb *******

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Claude **********

I just logged in one of my accounts on the website and seems to be working

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Claude **********

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Benjamin ******

I just tried the web version, and it works normally. I tried to connect using a VPN, and it wouldn't connect.

Are you using a VPN/ Data saving tool?

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Rakeb *******

ORIGINAL POSTER

@Benjamin *****

We have tried through this also, but it’s saying the address is registered already 😔

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Benjamin ******

Can you try using the website?

**********************************************

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Rakeb *******

ORIGINAL POSTER

@Benjamin *****

- we could register via app, but whenever we are clicking on the link, it’s showing SOMETHING WENT WRONG.

Regarding VPN/ Data Saving Tool, not actually. Using normally.

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Rakeb *******

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