What should I do if my Thai tourist e-Visa application is pending and I'm close to my travel date?

Hi all, Just wondering if anyone in Australia has experienced something similar or has any advice 😭

We are permanent residents, but don’t hold Australian passports yet. Our countries are not visa exempt unfortunately:(

My boyfriend and I applied for our Thailand tourist e-Visas on 5 October through the Thai Consulate in Sydney, Australia. It’s been almost a month now, and both applications are still showing “Pending Document Check”.

My boyfriend submitted both applications. He currently lives and works in NSW but used our Southport, Queensland address because he hadn’t updated his address details since moving. I still live in Queensland.

We’ve since realised that Queensland residents are supposed to apply through the Thai Embassy in Canberra rather than Sydney, so we’re worried this might be causing the delay.

We’re travelling on 25 November, and despite emailing and calling the consulate, we haven’t received any response.

Has anyone in Australia applied through a Thai consulate outside their state’s jurisdiction and still received their visa? Or experienced a similar delay with their Thai e-Visa?

We’re honestly getting a bit stressed with our travel date approaching, so any advice would be really appreciated🙏🏾

UPDATE: We visited Sydney consulate and were told that we can apply to whichever, it doesn’t matter Sydney/Canberra.

. They gave us a form to complete, I hope this works lol.