I had asked my Airbnb host who is out of the country and her property manager for a TM30. The property manager says he cannot complete it since he’s not the owner. So I sent the owner my passport info and other details so the host can input the correct info. The owner sends me this response:
‘I'm sorry to tell you that I can't open this website.Maybe because I'm not in Tailand. I've email the office,ask them wether they help us to do TM30?
If office can't do that,you may have to go to the immigration office yourself to submit the documents. I can give you the information of my house ownership certificate and so on.’
What is the correct protocol? I think she needs to figure how to do it online since she can’t come physically to the immigration ofce.
TLDR : Answer Summary
The TM30 must be filed while the owner is inside Thailand, and if they are unable to access the website due to being abroad, they may consider using a VPN to connect as if they were in Thailand. Alternatively, the guest can file the TM30 themselves if they have permission from the owner, along with the necessary documents like the owner's ID, lease agreement, and any proxy letters. Many expats have reported successfully completing the process online or via an app, stating it is straightforward. If the property manager is unwilling or unable to assist, guests can deal directly with immigration or utilize the help of a local juristic person if renting in a condo.