What should I do if my Airbnb host cannot file the TM30 for me due to being out of Thailand?

Jun 24, 2021
3 years ago
Vanny ******
ORIGINAL POSTER
I had asked my Airbnb host who is out of the country and her property manager for a TM30. The property manager says he cannot complete it since he’s not the owner. So I sent the owner my passport info and other details so the host can input the correct info. The owner sends me this response:

‘I'm sorry to tell you that I can't open this website.Maybe because I'm not in Tailand. I've email the office,ask them wether they help us to do TM30?

If office can't do that,you may have to go to the immigration office yourself to submit the documents. I can give you the information of my house ownership certificate and so on.’

What is the correct protocol? I think she needs to figure how to do it online since she can’t come physically to the immigration ofce.
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TLDR : Answer Summary
The TM30 must be filed while the owner is inside Thailand, and if they are unable to access the website due to being abroad, they may consider using a VPN to connect as if they were in Thailand. Alternatively, the guest can file the TM30 themselves if they have permission from the owner, along with the necessary documents like the owner's ID, lease agreement, and any proxy letters. Many expats have reported successfully completing the process online or via an app, stating it is straightforward. If the property manager is unwilling or unable to assist, guests can deal directly with immigration or utilize the help of a local juristic person if renting in a condo.
Brooke *******
The owner can’t access the website/app overseas without a vpn. I also had the same issue and it worked once I did with VPN.
Garrett ***********
If you're staying in a condo the Juristic person can and should do the TM30 for you.
Duncanc **********
@Garrett **********
LOL - AirBnB 😂
Garrett ***********
@Duncanc *********
I don't understand what you're laughing at?
Steve **********
It’s been said already…. But I did it myself as well. Owner gave me copies of all the pertinent documents and his ID and I just went and did it. No issues at all.
Tommy **********
It is the Agent/Owner's responsibly. I've never done anything shorter than a one year contract. However, on one occasion when I went to do my 90 day report, unknown to me, the agent had not reported. The immigration officer requested the agents number and called the agent directly. Informed her that due to not filing the TM30, there was a fine. The TM30 is required to be filed within 24 hours of your arrival. The agent was required to go to the immigration office on the owners behalf and correct the matter.

I am sure if you self report to the immigration office the officer will do the same, contact the agent and tell them to do their duty of reporting your stay. It is not your responsibility. Which is why immigration imposes a fine, many agents/owners do not fulfill their obligation of filing the TM30. Hold them accountable don't do their job for them or don't let them try and tell you it's your responsibility.
Nigel *********
@Tommy *********
Todys correct answer!
Rowena *****
you ca go to immigration yourself. the owner just need to provide her id and contract. if your pushy.. try another rental that will do everything for you.
Elisa *******
Better with the phone app.
Dave ******
Property manager is full of it, of course he can fill it out, he's just too lazy to go file it for you.
Lisa ********************
You can do it online if it's working
Eʀɩcʌ ******
You can do it yourself, ask the owner to provide the documents to present at the immigration. The owner provides us her ID photocopy, lease agreement, proxy letter allowing us to submit it on her behalf.
Frédéric ******************
The owner can give power of attorney to the manager. You can get the form at the immigration office and sent it to him.
Thomas *************************
There is an app for tm30, you can do it yourself, its easy.
Jonas *************
If a friend has installed the apk for android there are software to copy it and install on other phones...

The restricting of apps to certain countries is troublesome as my country of citizenry thinks I must set it to that, and another to another, and thailand to... You can only change it 2 times a year or something like that. So be aware...
Karan ******
@Thomas ************************
Just tried that and many others ... Any idea what else the app is called?
Thomas *************************
@Karan *****
type in immigration Thailand, should be on there. No sure about Ios store, you also might be on the wrong country store if your payment method isnt a Thai card.
Karan ******
@Thomas ************************
I am using iOS and don’t get anything... but my payment card is not Thai!! How crazy is that!
Thomas *************************
@Karan *****
If you don't have a Thai card attached you will be on the app store associated with the country of your payment card possibly. Therefore apps that are Thailand ONLY, will not show up in your search results.

You can change this by editing your address and adding a Thai payment method to your account, it should then change you to the Thai appstore. It is well worth doing this, because things like Apple Music are much much cheaper on the Thai appstore.
Karan ******
@Thomas ************************
Great thanks for the tip... will check it out! But will I get everything in Thai??
Thomas *************************
or whatever your chosen language is.
Thomas *************************
@Karan *****
No, your language will remain in English.
Karan ******
@Thomas ************************
thank you... Done and section 38 is downloading now ...
Vanny ******
ORIGINAL POSTER
@Thomas ************************
oh, I didn’t know! Thank you!
Thomas *************************
Its called section 38 on the appstore i believe
Thomas *************************
@Vanny *****
No problem!
Chan *************
ask the owner to use VPN with Thai IP to access.
Benjamin ******
@Chan ************
I can not think of any VPNs that sell a Thai IP address though :(
Ekkehard *******
@Benjamin *****
NordVPN does too
Steven ***********
@Benjamin *****
ExpressVPN Does I use it all the time For Thailand
Paul ******
@Benjamin *****
bitdefender does
Terary **********
I do the TM30 myself. The owner has given me copies of house owner ship paper, photo copy of their passport, with a little note saying I have permission to do the TM30.

No hassle. However, I have never gotten the website to work for me.
Terary **********
Yep. I have not had any troubles. I use Pattaya immigration office.
Vanny ******
ORIGINAL POSTER
@Terary *********
the immigration officer was ok w/ that? Last time my last Airbnb host didn’t file, she demanded to talk to her on the phone and come to the immigration ofce.
Cheryl ******
Not sure if this is the correct answer but I think you can actually do it yourself online

********************************


My landlord asked me to do it myself and some other posts on here also talked about this. It’s really easy. Just register and then add yourself into the system. But I have a one-year contract which I scanned in and submitted it when filing the TM30.

Please delete if this is not accurate. Just stating my own experience.
Benjamin ******
>I'm sorry to tell you that I can't open this website.Maybe because I'm not in Tailand.

Correct! The TM30 must be filed while a person is inside Thailand, and it's blocked if a person is outside of Thailand.

>What is the correct protocol?

If she does not have a hotel license (which is probable), an AirBnB may be considered illegal. If you're in Bangkok, and there's a month-to-month lease signed, you can self file the TM30.

Do you have a month-to-month lease?
Vanny ******
ORIGINAL POSTER
@Benjamin *****
I booked for 60 days
Benjamin ******
@Vanny *****
Did you sign a lease?
Vanny ******
ORIGINAL POSTER
@Benjamin *****
no, just a regular Airbnb booking.
Garrett ***********
@Va***
Don't need a lease.
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