Answered9 months ago
What should I do if mandatory fields are greyed out while completing the TDAC application for Thailand?
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Hello everyone,
For two days now, I have attempted to complete the TDAC (Official Immigration website) both on my iPhone and laptop.
All mandatory fields in the Accommodation section are greyed out and as such won’t let me complete them.
The application however, lets me progress to the Submit stage.
Has anyone else experienced this and if so, how did you resolve it?
Many thanks,
Annie
For two days now, I have attempted to complete the TDAC (Official Immigration website) both on my iPhone and laptop.
All mandatory fields in the Accommodation section are greyed out and as such won’t let me complete them.
The application however, lets me progress to the Submit stage.
Has anyone else experienced this and if so, how did you resolve it?
Many thanks,
Annie
Answer summary
A user is facing problems filling out the TDAC form, particularly with mandatory fields greyed out, preventing completion. Various commenters share their experiences and solutions, including tips on filling out the form correctly within 72 hours of arrival, avoiding mandatory fields that aren't necessary, and suggestions to clear browser cache and use different devices. Some members mention that they submitted successfully despite the greyed-out sections, suggesting that it might work regardless of those fields.
72 repliesnewest first
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John-Paul ******
You can do it at arrivals. Don't panic.
Gordon *******
Since we on subject.if my Thai girlfriend is using a UK passport flying from UK to Bangkok does she have to do tdac.
Dave ******
When do you arrive? Is it within 3 days?
Dahc *******
You can try
*******************************
Dave ************
Please remember, the 72 hours is counted from the time you land in thailand. Not when you board the aeroplane.
Frangipani *******
OPDave May-Miller I know…
Allan ******
The thing i don't understand with the TDAC ISUCAN NOT UPDATE IT AT ALL ON THE ORIGINAL TDAC NUMBER
Brandon ************
It's because you are incorrectly filling out "date of departure."
You are putting a date that is too close to the arrival date you put. This question is asking when you plan to leave Thailand, and it's not even a mandatory question. Do not put ANYTHING in departure information. Once you start filling it out, it becomes mandatory. Leave it all blank, and the address boxes will remain able to be filled out once you enter arrival information.
You are putting a date that is too close to the arrival date you put. This question is asking when you plan to leave Thailand, and it's not even a mandatory question. Do not put ANYTHING in departure information. Once you start filling it out, it becomes mandatory. Leave it all blank, and the address boxes will remain able to be filled out once you enter arrival information.
Frangipani *******
OP@Brandon ***********
thank you 🙏Nathan *************
I have never seen a thai governement website that works
Peter **********
Nathan Complicator the TDAC works completely fine.
Nathan *************
Whats a TDAS?
Richard ********
Nathan Complicator Thanks for the reminder of why I avoid Yanks.
Steve **********
Wash rinse repeat after clearing cache and power cycling.
Colin *********
Frangipani Annie, have you tried clearing the form and starting again? Can you try on a different device? If so and you can't complete it before flying out, you can fill it in once landed in Thailand. There's a place at the Thai airport before reaching Immigration Control. Find it before joining queue, otherwise you may find yourself getting close to Immigration & then having to go back to do the form and then join the queue to Immigration again.
Frangipani *******
OPColin Boyland
Thank you my friend.
Yes and yes,..
I will try.
Thank you my friend.
Yes and yes,..
I will try.
Jay *****
Clear browser cache and cookies on laptop and phone and on phone make sure to get rid of any open apps instead of your browser then try again in PRIVATE tab. Should work as I’ve flown in and and out of Thailand many times and had no issues with TDAC. Worst case scenario just use the kiosk
Joe ******
I did mine 10 minutes before getting on the flight, almost forgot 😂
Bern ******
I had the same issue when we came Jan 1, I had a hard time completing the form, it was so frustrating! But I managed to resolve it by clearing my browser cache and cookies, maybe that'll work for you? Also, waited until our stopover in Doha & completed with no problem.
Frangipani *******
OPBern Reid thank you 🙏
Nick ************
I suggest you press submit and see what happens.
Kevin *********
Leave that section and submit. It's accepted.
I had the same.
I had the same.
Frangipani *******
OPSteve Demir thank you but if you had read my original post, I did state that I was on the official site.
Graham ******
Did you put the same arrival and departure dates?
Frangipani *******
OPGraham Seal thanks Graham, not even that …
I’ll just submit it now and see what happens 🙏
I’ll just submit it now and see what happens 🙏
Poul **********
Frangipani Annie great that it worked. Any learning points from this? Just submit even if some mandatory fields are greyed out?
Frangipani *******
OPPoul Johansen thanks. We’ll see… 😃
Sean **********
Frangipani Annie update? Did it work?
Frangipani *******
OPSean Franjesh yep.
Gerrit ************
Submit it
Frangipani *******
OPGerrit Woppenkamp thanks, I will.
Sean **********
Frangipani Annie update?
Donald ********
I had that greyed out means not needed. Note this was my first visit
Frangipani *******
OPDonald Tadmansaid fields are marked as Mandatory (red asterisk).
Jean *******
72 hrs can be problematic some time with TDAC depending where you are. Better doing it at 48 hrs.
John ******
Jean Nicol or just it at arrival . There are people thar can help you but is is extremely easy to do it ar home
Martin ********
I think we’re all clear now, it’s within 72 hrs, but thank you to the 2000 people who’ve repeated this fact.
Frangipani *******
OPMartin Drazen thank you! 🙏
It was a tad funny 🤣 though…
It was a tad funny 🤣 though…
Mark **********
Never had a problem. Last time was having an address change after a couple of weeks so put in both addresses with date of change. Did from australia and no issue submitting. Yes use Chrome browser
Neil *********
Have to be within 3 days of travelling. Is it the official site ? There are some fake sites, especially if they ask for payment.
Frangipani *******
OPNeil Whittam thank you but I am fully aware of the rules. I also stated in my post that I was on the official website…
John ********
After going to saigon for 5 days I filled out TDAC 72 HRS before returning back to Thailand ..when I came to the part to give my hotel address I could not do it ..I tried several times same result..in the end I by-pass hotel information and went to continue....all my data was excepted and 5 min later I got my approval..I think if you go out of Thailand for a few days and come back they think you are coming back to the same hotel /accommodation..same happened to friends..I could be wrong
David ********
John Molloy you say you filled out TDAC 72 HRS before returning back... Do you really mean earlier than 72 hours before? The site won't work until there are less than 72 hours before you travel. 71 hours ok, 73 hours no good.
John ********
David Browne no it was less than 72 hrs ..the TDAC went through but without the address of my condo
Ove ********************
John Molloy I was using my adress i Thailand without using any hotel adress in the TDAC and it worked out well.
I an now planning to make a border run and I havevis until 14th of mach. Do I need to make a new TDAC when I am in Laos and can I make this over the Day? Brgds.
I an now planning to make a border run and I havevis until 14th of mach. Do I need to make a new TDAC when I am in Laos and can I make this over the Day? Brgds.
Frangipani *******
OPJohn Molloy ok, thanks but I’ve been out of Thailand for 4 plus months now.
Wayne ********
Frangipani Annie four months or five days how is that relevant? You are out of the country and you’re coming back in simple
Frangipani *******
OP
John **********
@Frangipani ******
I don't think the length of time outside Thailand matters. It's just an arrival cardFrangipani *******
OPMartin Drazen thanks Martin but the greyed out fields I’m talking about are in fact Mandatory.
Martin ********
Frangipani Annie I don’t bother filling out the parts that aren’t mandatory just because it’s less to do. I’m doing these too often! I find they can be quite fiddly sometimes for no apparent reason.
Frangipani *******
OP@John *********
100% agree. I was just commenting on JM’s post.It’s just that I would rather complete the entire form (including mandatory fields) rather than having to queue up and redo everything again upon arrival…
John ********
Frangipani Annie ok ..then it's something else..maybe someone has a better reason
Frangipani *******
OPJohn Molloy thanks 🙏
Karima *******
The online form can only be filled out within 72 hours of arrival.
Can’t be filled out beyond 72 hours
Can’t be filled out beyond 72 hours
Frangipani *******
OPKarima Murji I’m totally aware of that 😂
Dane ********
Frangipani Annie very rude response to someone trying to help. So you were leaving in 2 days as of this post, but you had been trying to complete the TDAC for 2 days, which would put you outside of 72 hours. SMH.
Mitchell *******
If your arrival date was greyed out, you were trying too soon.
Rune ********
Frangipani Annie when are you arriving in Thailand?
Thai *****
Frangipani Annie "trying for 2 days" plus "day after tomorrow" sounds like 96 hours. You can fill it in after you arrive, before immigration. It's just an arrival card.
Sean **********
Frangipani Annie arrival time? not departure time? Could that be it?
Frangipani *******
OPRune Nilsen day after tomorrow. Started the TDAC well within the 72 hours, as explained.
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