Answereda year ago
What should I do about my pending Non-O visa payment in the eVisa system?
Hi I’ve got a problem with the eVisa system. I hope someone can advise me how to proceed.
A week ago I applied for Non-O visas for me and my wife at the Thai embassy in Berlin, completed the applications and paid with my credit card. I just checked the progress and both are marked “Pending Payment.”
Now just around that time, without any prior warning, my bank swapped out my credit card due to a “security issue.” All the payments I made around that time on the old card were honoured, but I see there’s no debit for the visa payments.
On the eVisa website, there’s no mechanism for going in and changing the payment details.
Does the “pending payment” mean they just haven’t gotten to my application and processed the payment? Or does it mean the payment was blocked and never went through? (Maybe my bank’s security problem was actually the visa payments processed by Kasikorn.)
Should I just let those applications die and submit new ones with the payment from my new card? Or wait for them to come back to me and ask for payment?
We’re traveling to Thailand mid-August so the clock is ticking.
A week ago I applied for Non-O visas for me and my wife at the Thai embassy in Berlin, completed the applications and paid with my credit card. I just checked the progress and both are marked “Pending Payment.”
Now just around that time, without any prior warning, my bank swapped out my credit card due to a “security issue.” All the payments I made around that time on the old card were honoured, but I see there’s no debit for the visa payments.
On the eVisa website, there’s no mechanism for going in and changing the payment details.
Does the “pending payment” mean they just haven’t gotten to my application and processed the payment? Or does it mean the payment was blocked and never went through? (Maybe my bank’s security problem was actually the visa payments processed by Kasikorn.)
Should I just let those applications die and submit new ones with the payment from my new card? Or wait for them to come back to me and ask for payment?
We’re traveling to Thailand mid-August so the clock is ticking.
Answer summary
The user is facing an issue with their Non-O visa applications for themselves and their wife, which are marked 'Pending Payment' due to a recent replacement of their credit card. They are uncertain whether to wait for a response or to submit new applications with their new card. Community members suggest checking the payment status and contacting the Thai embassy in Berlin for clarification.
15 repliesnewest first
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Bill **********
OPThanks, I’ve been through their info in both languages. It seems like nothing gets started until the payment is received.
Ron ******
@Bill *********
Can't the bank confirm if it was processed?Bill **********
OPAnd there’s no sign of those two payments on my cc account.
Bill **********
OP@Ron *****
it will deny any knowledge. Just like when they ambush your card they’ll never tell you what the security issue actually was.In this case, I know I went through the Kasikorn payment system and then the Mastercard ID process from my bank in which you confirm in the app that you are you and you made the payment.
Tod *********
If you don't have any 'pending charges' from the old card, I'd say the payment didn't go thru BUT you sure should figure out a way to check with the embassy before you apply again.
You're right, once you put thru a payment, you can't do anything to that application anymore, it's only their side (the embassy) that can access it
You're right, once you put thru a payment, you can't do anything to that application anymore, it's only their side (the embassy) that can access it
Bill **********
OP@Tod ********
Surprise! The Embassy visa section actually did reply and told me to apply again. I will use a different card from another issuer.Tod *********
@Bill *********
congrats (y) best of luck with the new application 🙂Bill **********
OP@Tod ********
thanks. I sent them an email, but I have little hope of a response.Tod *********
@Bill *********
try to contact them via their f/b page if you can find one, many embassies/consulates respond to that fasterBill **********
OP@Tod ********
OK I tried that, but I think the FB page is run by a different department from the consular/visa group, so again I would be very surprised if I get an answer. I wonder if anyone else has had their bank think the Kasikorn payment system is a security issue (which, the more I think about it, is what must have happened here).Graham ******
It sounds like payment has not been received, go to your dashboard and look on the payment link again
Bill **********
OP@Graham *****
I tried without success to find any payment link on my eVisa account page.
Ellie *******
Did you check the information from RTE Berlin and try to contact them directly?
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Graham ******
and if they have a Facebook page message that as this seems to get better responses than emails
Bill **********
OP@Graham *****
their FB wrote me back with the email for the visa department — which I had already written to.Activity
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