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What should I do if my e-visa application is stuck in payment pending status?

e-visa Thailand visa payment issues visa appointment immigration help

April 29, 2021

3 years ago

Joanne *****************

ORIGINAL POSTER

Using the e-visa system, my e-appointment has passed and our apps are stuck in payment pending. For some reason I can’t change the e-appointment date now. I’ve tried paying twice but it won’t go through. Anyone else have this problem?  Any advice?  I left a voicemail at the embassy and sent an email but haven’t heard back.

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TLDR : Answer Summary

The user is experiencing issues with their e-visa application, which is stuck in payment pending after their e-appointment has passed. They cannot change the appointment date and have attempted to pay twice without success. Comments suggest deleting the application to restart the process if the payment hasn't gone through, and trying a different browser for the payment.

Phill ******

try useing a diferent browser .

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Joanne *****************

ORIGINAL POSTER

I did that as well and saw error message that said can process payment after date of e-appointment but it was automatically set for me and I can’t change it. On either browser

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Joanne *****************

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Will ************

If you havent paid, delete the application and start again.

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Joanne *****************

ORIGINAL POSTER

@Will ***********

any idea how to delete a submitted application?

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Joanne *****************

ORIGINAL POSTER

@Will ***********

ugh yeah I guess that’s the best way.

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Will ************

Nope. Have you checked whether payment has left your bank account.

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Joanne *****************

ORIGINAL POSTER

@Will ***********

yes it has not.

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Joanne *****************

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