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What organization can I contact to complain about a hotel in Pattaya without hot water?

Pattaya hotels Guest complaints Hot water issues Tourist police Consumer protection in Thailand Travel tips

Dec 16, 2024

2 days ago

ORIGINAL POSTER

Not visa related, but is there a organisation I can complain to regarding a hotel in pattaya. 

The hotel has been without hot water for 3 days now a d looks like it will be maby 4 days before they can fix it. So I have asked if I can check out today and have a refund for my remaining days and they say it is not possible.

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TLDR : Answer Summary

A traveler is seeking advice on how to handle a situation where their hotel in Pattaya has not provided hot water for three days, and the management is unwilling to issue a refund for the remainder of their stay. The discussion includes suggestions such as contacting the tourist police for guidance, leaving reviews on platforms like Google or Agoda, and considering disputes through credit card companies if applicable. Many comments express skepticism about getting a refund and share varying experiences regarding service standards in Thailand.

Shay **********

@Monique ******

damn this seems like a thing in Pattaya

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Pertti *************

We have no cold water here Asia🌞 Just adjust your a/c so water feels warm😁

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Paul ********

Call the king at 1-800-the-king. He will come down and take care of it.

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Michael *********

Who takes hot showers in Thailand?

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Alex ************

Been without hot water in Thailand a dozen times now. Never once did I think of going online (onto an unrelated forum no less) to ask people where I can complain.

Just enjoy your vacation in *checks notes* Pattaya ..ugh

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Dadderbob **********

Dont complain in Thailand no one will listen!

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Igor *********

I don't use hot water in thailand!

But you always can go to Cambodia 😅😅😅

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Struyf *********

We me and ny girlfriend never used hot water in Isaan ,good for the body

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Ivan *********

Just go for a massage always showers there before and after lolz

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Na ****

You will not always get hot water in the resorty areas, especially if it's in the lower price ranges.

Thailand is so warm all year, all day, that a lot of people simply don't care about heating water for shower.

Some even prefer a cold shower.

I wouldn't push this too far, if you hit a brick wall.

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Joe *****

You're in Thailand so u can't really complain or do much just call your credit card company.

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Kate *******

Call your credit card company.

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Peter *****

ORIGINAL POSTER

Ye thought of that but not realy worth it. After using the hotel for 16 years I will.vote with my feet.

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Peter *****

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David ******

Book another hotel and then dispute charge with your credit card company. Tell them your complaint. Not sure your travel insurance will cover you..all worth a shot, but me personally I would just book another hotel, even of it's just to take showers in. 😀.

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Peter *****

ORIGINAL POSTER

Ye can do that I'm not taking a big dollar hit its just the principle, been using this hotel for 16 years, so expected it little loyalty back but lots of hotel's hear so there loss.

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Peter *****

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David ***************

How much is this hotel charging for 1 night? If it’s a cheap Charlie place don’t expect much, if it’s not a flop house you have a legit complaint.

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Brian **********

If payment was made on a credit card I would call the issuer and see if there is some recourse. Ie, you were not provided with the advertised accommodations that you booked. I’ve successfully had cc charges reversed in the past.

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Dana ******

It Thailand hot water is a privilege, not a right. 🤣🤣🤣

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Ivan *********

in Thailand who needs hot water anyway

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Ivan *********

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Janin ******

Go to tourist police and try to explain…

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Ivan *********

or ask a bar girl to sort it out

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Janin ******

did you ever need the tourist police…if no, what are you joking about?

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Ivan *********

never needed the tourist police but needed a different bar girl every night lolz. They know everything there is to know.

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Ivan *********

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Frank ******

I had that problem at Ananta hotel Legian 2 days no hot water central heating so complained to Agoda , received two days credit voucher

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Olav *********

Been there done thath and they saied no refund untill l saied l would come back with the tourist police, then he gawe us ewerything back.

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Steven *********

Name of hotel ??

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Duncanc **********

Call maintenance

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Bob *********

Go pay for a soapy massage

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Bob *********

In my experience thai hotels wont give refunds

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John *********

for me they do.

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John *********

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Rodney ********

That's what you get when you book a cheap hotel always issues

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Nick ************

@Rodney *******

I nook a small house for 350 baht a night. Never had an issue and the place is spotless and serviced every other day.

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Rodney ********

@Nick ***********

your point ie ?

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Rodney ********

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Wayne *****

What you want hot water for!!!! I live in Thailand and have never used hot water.

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Jason ******

maybe because he likes it and he's paying for it 🤔🫣🤪

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Wayne *****

👏👏👏🤡

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Jason ******

🔔🔚😜

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Jason ******

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Richard ********

Who wants to take a cold shower 🚿, we are

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Luit *****************

@Richard *******

normally the cold water in Thailand is not very cold.

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Luit *****************

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Sam *****

Top tip for booking hotels in Thailand. Only book with free cancellation option to one day before. Then book only 2 nights at a time. When things go pear shaped you can cancel and move on.

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Doug *********

Defamation is a big thing in Thailand and does not if matter if you are civil. Defamation is a criminal matter and it also does not matter if the defamatory statement is true.

*************************************************************************************************

*******

/15/corruption-defamation-the-recent-tripadvisor-controversy/

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Harris ******

In Thailand, it's a miracle you have any running water whatsoever

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Joseph *********

never happen to me in Thailand....a bit harsh. Pressure mat not always be as great as the West.

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Alessandro **********

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Nick ************

total rubbish. There is running water everywhere.

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Harris ******

@Nick ***********

true. Until it goes off like the electric does alot

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Nick ************

I live in rural Issan and the electric goes off occasionally fir no longer than half hour. The water has not been off for months. The UK, on the other hand, people in Wales have been without electric for three days after a storm!

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Nick ************

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Michael ********

..what rubbish!

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Lincoln *******

not sure what quality of hotels you stay in to say that lol

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Harris ******

@Lincoln ******

water and electric routinely go off in Thailand

I live here 12 years and stay in a great area

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Lincoln *******

I've also lived here for years and haven't had much of an issue in Bangkok, though our apartment does have a backup generator but I've never lost power or water in a hotel in Thailand

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Lincoln *******

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Joseph *********

Sadly in my extensive travels in Asia water temperature and water pressure is the most common problem I have encountered but never to this level.

One in Vietnam I transfered hotels after about two hours...no hot water.

I quickly checked the hotel next door ...re water and. Vacancy...both positive.

Went back to original stated my case politely and received cash refund immediately.

Be gentle .with staff as they have very little control over operstions but take all the flack.

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Ning ******

change to a towel, and sit at the lobby til it gets sorted out

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Jacq *****

Hot water? Least of worries. This is the cool time of year. Got an operational key for a place to sleep? Got a door that locks or is it left to each to decide? Got ants in your bed?

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Joseph ****

Another expat loser with mush for brains surfaces in SEA. Surprise, surprise. You don't appreciate a proper shower or bath because you never bathe.

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Janin ******

, if he ask for hot water, it’s not your problem…. So give him not your opinion, he didn’t ask!

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Iain ******

are you drunk?

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Jacq *****

Sounds like drinking may be your problem, since I don’t drink.

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Iain ******

I just wondered why your post didn't make any sense 🤔

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Iain ******

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Sue **********

What about all the other guests? What are they saying?

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Peter *****

ORIGINAL POSTER

Same as me but getting nowhere, same as me. They are still taking bookings

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Peter *****

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William **************

Should have asked for new room. I guess you could do a review of the hotel with the issues but keep it civil as defamation is a big thing in Thailand.

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Daniel *****

******************************************************************************

*****

7

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Peter *****

ORIGINAL POSTER

@William *************

new room not an option the whole hotel is without.

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William **************

ouch...maybe bite the bullet on this...sorry to say...tourist police but not sure what they could do. Move on don't let this wreck you trip.

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William **************

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Jeffrey ************

You have a genuine grievance. I'd ask this question to the tourist police. I'm sure they could advise who to contact.

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Mma *******

Unlikely u will get refund. Only recourse is to leave a Review on Google/Agoda…

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Terry ********

yes, I have seen people successfully sued for leaving an honest and truthful review here

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Keith *********

Get out of Thailand before you do the bad review.

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Dave **********

@Keith ********

ridiculous. If a service is bad, you should be able to compkain/ leave review. (If you have proof like photo etc)

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Ron ********

@Dave *********

'Should' is the word. But this is Thailand. Not just another country, but another planet at times.

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Keith *********

@Dave *********

It's called defamation and you can be sued for it, regardless of whether or not your review is truthfull. Thais are very insecure and to be called out wrong they worry they will lose face. It's very rare that a Thai will admit they are wrong.

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Keith *********

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David ***********

be careful leaving bad reviews in Thailand. Even if the review is genuine it can land you in bother

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David ***********

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Matt ********

No water today at my hotel. That sucks.

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Will ************

Can’t beat a cold shower

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Carsten ************

Move to another Hotel and try to get a refund from the booking platform.

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Angus *********

@Carsten ***********

i did this in Krabi for the same reasons - agoda refunded me without issue.

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Angus *********

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Paul ********

Wouldn't happen to be a hotel on south pattaya road by any chance?

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Peter *****

ORIGINAL POSTER

no.

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Peter *****

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Garrett ***********

Hot water is generally made in room (instant hot water heater). I assume the unit in your room is broken? They can't switch you rooms? Who did you book with, direclty with hotel?

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Peter *****

ORIGINAL POSTER

@Garrett **********

yes direct with hotel. They have said they are going to fit electric showers in all of the rooms but at the moment it is from a central boiler.

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Garrett ***********

Yeah, they've probably been saying that for years. Only practical option is the tourist police. And all they can do is ask/negotiate/translate for you with the hotel. They wouldn't be able to force them to refund anything, but sometimes just their presence is helps.

If you stay though, you wouldn't be able to get anything.

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Garrett ***********

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