What is the process for filing a TM30 and applying for a Non-O dependent visa in Thailand?

TM 30 experience today at Chaeng Wattana. My husband and I have been working on getting him a Non-O dependent visa. By the time I was able to get my year extension on my Non-B, he didn't have enough days left on his tourist extension. He went out last Thursday to Myanmar via Kanchanaburi and got a 30 day stamp. Our landlord completed a TM30 for him and mailed it in within 24 hours with photos of the TM30, envelopes, and receipt from EMS with dates. Our IO approved the new visa and started to stamp documents, telling him to come back in 2 weeks for his stamp. She remembered to ask for the TM30. I showed her all the proofs of it being mailed within 24 hours. She sent us to the B counter for them to look over the documents. The woman stated it would take 2 weeks to get the necessary receipt of notification by post. She told us we had to pull a new ticket and report a new TM30 today. She took all of the documents, including the new TM30 and copies of proof it was mailed and did not issue a fine.