What is the experience like with Regency for expats insurance when making a claim?

The user inquired about the experience of others with Regency for expats insurance, specifically regarding their claims process. One comment suggested contacting Robert Jackson for expert advice. Another commenter described the claims process, noting that outpatient treatment requires upfront payment with reimbursement later, while inpatient procedures must be pre-approved unless it's an emergency. The commenter emphasized the importance of submitting invoices for hospital services.