Answered6 years ago
How can I access the online 90-day reporting and TM30 system in Thailand now that it's back up?
ATTENTION MEMBERS:
The online 90 day reporting, online TM30 program AND the mobile apps for those are back up and accessible !!
The online 90 day reporting, online TM30 program AND the mobile apps for those are back up and accessible !!
Answer summary
The online 90-day reporting and TM30 system for expats in Thailand is now fully operational. Users can access the system, and many have already reported successful submissions. However, some users experienced initial issues with blank screens and were advised to check their browser settings. The conversation included tips for submitting reports through the mobile app, difficulties faced by those who had extensions or previous reports mailed in, and clarifications on when and how to submit online reports. Overall, the community is optimistic about the system's return and is eager to utilize the online features.
62 repliesnewest first
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Jennifer *********
How do you get back into the system???
Tod *********
OP@Jenn****
there is no "get back in the system" the 90 day online program is a passive data entry system, there is no sign up etc, you input your data and if it matches what the immigration office has it will click over to page 2 of the application process if it doesn't match you get the error prompt to go to your immigration office. 
Jon *******
I was going to do my 90 day next week but did it online this morning after the system was online again and it was approved before lunch. Saved me a journey.
Sarah ********
OK can I learn how to do this and do my late tm30 and 90 day report on this? 😄
Ken *********
If I do my 90 day report via the app on my phone, how do I print the receipt to put in my passport ?
Tod *********
OP@K**
, with a printer :P OR if you don't have one you go find a print shop and email or line it to one of the workers and have them print it for you ;) Marty *********
I tried online using the website for Bangkok immigration. I entered the information, hit the submit button and got a blank screen. I waited 40 minutes and checked and it doesn't appear on the approved screen.
I have tried a 2nd time and same thing . . . a blank screen.
I have an appointment to go to MTT next Tuesday.
I have tried a 2nd time and same thing . . . a blank screen.
I have an appointment to go to MTT next Tuesday.
Jon *******
I got the blank screen as well, clicked 'back', tried again on the reloaded screen and it worked.
Tod *********
OP@Marty ********
imagine that :O :P Marty *********
@Tod ********
I turned off autofill and this time I didn't get the blank screen. I will return later today to see if it got approved. Thanks.Marty *********
@Tod ********
I am using Safari and I twice submitted online 90 day reports using this computer before the site went down. However, I will look at my settings again. It is auto filling the entry boxes. Thanks.Tod *********
OP@Marty ********
you have a pop up blocker auto fill, auto translate or something on because that's the only time people get blank screens. Are you using Firefox? 
Scott *******
I just cheked today its still up and running i could access my previous reports . So fingers crossed it stays up and running
Noel *************
I submitted mine earlier this morning and it has just been approved. 👍
Bhakta **********
Thanks Tod, for the info, good to know.
I never really understood the rule of having to do the first 90-day reporting in person before you can do online. Does this apply for each year of yearly extension, meaning that you can do online only two times during a year?
I never really understood the rule of having to do the first 90-day reporting in person before you can do online. Does this apply for each year of yearly extension, meaning that you can do online only two times during a year?
Tod *********
OP@Guy **********
you can't apply online 16 days before your report is due :O, you can do it when you have 15 days (2 exact weeks actually) right down to the due date
Guy ***********
Benjamin Hays I did that February 3rd. and the only guess they could come up with was that I have to apply 16+ days before due date, I.e., they don't know.
Then, of course, they got mildly pissed off because I was wasting their time and ushered me out of the office as quickly as possible.
Another case of "I will never admit 'I don't know'".
Then, of course, they got mildly pissed off because I was wasting their time and ushered me out of the office as quickly as possible.
Another case of "I will never admit 'I don't know'".
Tod *********
OP@Guy **********
yep you have to go file it in person, sorry, something is not matching with what you're putting in the data fields Make sure you leave OUT any flight number that can cause it to error out AND make sure your arrival departure card is 2 letters and 5 numbers (Sometimes O's look like 0's and 1's look like I's)
Guy ***********
@Tod ********
I did 2 on-line last year then February 3 this year could not and was told to ask immigration, which I did. They guessed I need to do it more than 14 days before, which I knew was b.s..Now, again, I have the same message when I try.
Can you explain what immigration can't. ?
Bhakta **********
Thanks for all your good advice, will try 🤗
Tod *********
OPAll you can do
@Bha***
is try it and see if it goes thru or tells you to go to the immigration office Bhakta **********
@Tod ********
you mean we can do online? Bhakta **********
Benjamin Hays thanks for all your replies.
We did one 90-day reporting in person last year before leaving the country. Coming back to Thailand end year under our still valid retirement visa, we did an extension of stay in February. Now early May first 90-day reporting after renewal.
When you do it online, can you see if it works or not? Do they tell you if you have to go in person?
We did one 90-day reporting in person last year before leaving the country. Coming back to Thailand end year under our still valid retirement visa, we did an extension of stay in February. Now early May first 90-day reporting after renewal.
When you do it online, can you see if it works or not? Do they tell you if you have to go in person?
Tod *********
OP@Benjamin ******
that's not quite correct (no matter what 'they' say :P) , when you get a new yearly extension you can keep on doing 90 day reports as a general rule 
Krzysztof *********
@Noel ************
Visa renewal or extension of stay renewal (stamp)? I have no problem to do it online after extension of stay renewalNoel *************
I can never do the first one after my visa renewal online but I can the ones after that.
Benjamin *******
After renew the visa they said cant do online the first report .
But even that worked well.
But even that worked well.
Rory ********
I arrived at my accommodation about 5 days ago when the system was still offline. Will my landlord still have to complete this? I’ll be staying at this accommodation for the next 3 weeks.
Rory ********
@Benjamin *****
on a STV. Hope to extend to the maximum length 
Benjamin ******
@Rory *******
what’s your long term plans in Thailand? Are you here as a tourist?Rory ********
@Benjamin *****
He definitely didn’t register me whilst the system was offline. Now that the system is back online should he register me or is there no point because it’s been 5 days now?Benjamin ******
@Rory *******
if you are staying at a hotel, if the hotel is good, they would have registered you via email. Ask your landlord if they registered you. 
Rory ****************
Great news! If only it'd been 4 days earlier so I'd be within the 7 day window to be able to use it for my forthcoming report :(
Rory ****************
I stand corrected - can use online reporting right up to the due date
Jon **********
good news, thanks
@T**
. BTW, is it possible to check my last 90 day report (by mail ) was approved?Tod *********
OPSadly
the online 90 days can only access reports filed online.
IF you mailed your report in and haven't gotten the receipt back you have to wait it out :(
@J**
nope it is not, :/ the online 90 days can only access reports filed online.
IF you mailed your report in and haven't gotten the receipt back you have to wait it out :(
Rob ********
thank you
@Tod ********
David *********
Just in time!
Noel *************
I just submitted mine now and it worked fine. It is due 3 May and I didn't fancy the 2 hour roundtrip drive.
Mario *******
Finally
Tod *********
OPokay now for the bad news :O
IF you got an extension during the time the 90 day reporting system was down it is not updated in the system (even if you did a 90 day report in person after that)
I got my yearly extension on Feb 24th (the system went down Feb 18th) and my new stamp is until April 5th 2022 BUT it was NOT updated into the mobile app.
It still shows my expiration date from the last extension that expired on the 5th of April 2021. <- meaning I can't use the mobile app for 90 day reporting.
IF you got an extension during the time the 90 day reporting system was down it is not updated in the system (even if you did a 90 day report in person after that)
I got my yearly extension on Feb 24th (the system went down Feb 18th) and my new stamp is until April 5th 2022 BUT it was NOT updated into the mobile app.
It still shows my expiration date from the last extension that expired on the 5th of April 2021. <- meaning I can't use the mobile app for 90 day reporting.
Libby **********
I just went on Monday 😭😭😭
Shayne **********
@Tod ********
sounds like a visit to immigration for you. 5555 Luckily you're there every other day.Tod *********
OPand I filed a 90 day report in person on April 9th, SO the immigration office knew I had another yearly extension.. It just didn't update in their online system :(
Jessica *******
@Tod ********
does that mean if I filed it in person when the online system was down, I have to file it in person again for the next 90-day reporting? I filed it at MTT in March 2021.Tod *********
OP@Jessica ******
, try to file 2 weeks before the next due date and see if it goes to "pending" status or not Benjamin *******
@Colin ******
download the app immiservice on playstore so simple works pretty good the last years .Benjamin *******
Just a couple minutes ago
Colin *******
@Nathan *******
cheers will have a look on the websiteBenjamin *******
@Nathan *******
Between 14 and 7days in advance of your 90days report.
Nathan ********
@Colin ******
same, doesn't seem to work. at least not on android. Website however works fine.Colin *******
Newly installed, cannot connect.
Nathan ********
@Benjamin *****
only just installed it will try again, is there a certain time frame i need to submit a report by online ? Nathan ********
@Benjamin ******
won't even load for me. can not connect, or time out...Tod *********
OP@Benjamin ******
yepTod *********
OPAlso I just went into the system and checked the status of a previous report I'd done for someone that was approved after the system went down and had no problem accessing the approved report (y)
Jacques ***********
@Tod ********
18 months
Adam ************
@Tod ********
How long it took to approveActivity
26 joined26
people
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