Hey everyone,

I could use some help! I've applied for the work-from-Thailand visa, and most of my documents have been accepted—except for my master's degree. I initially sent the confirmation letter from my university's registry, but they requested the original certificate. I sent it as a JPEG, but they asked again, so I sent it in PDF format. Now they're requesting it again, and I'm at a bit of a loss on what to do next.

Any advice would be greatly appreciated! Thanks in advance.

Update: they replied “ Dear Patrick BlackRock,

You are advised to contact the Printing Shops instead of scanning such documents yourself or using mobile phone.” But I don’t have the original, only files on my phone.