Unanswereda year ago

Why is the daily limit feature on TTB Touch inaccessible despite being told to visit the branch?

TTB Touch Thailand banking issues daily limit increase technical problems banking customer service expat banking in Thailand

Stefan ************

asked Sep 12, 2025

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Does anyone has problem to increase daily limit with TTB Touch? The feature was frozen for almost 3 months. Since 09th September the app can access it but when I want to click save, it sends th message that I need to visit the branch. I just did that, the branch staff called the call centre to tell me that due to a technical problem, this feature can only be available from 16th September onwards. 

Why sending people to the branch then?? I'm beginning to think that we're not customers but a burden to those banks. Unbelievable.

Summary so far

A user is experiencing issues with the TTB Touch app regarding increasing their daily limit. The feature had been frozen for nearly three months, and while it became accessible again on September 9th, attempts to save changes prompt a message indicating that a branch visit is required. After visiting a branch, staff mentioned a technical problem that would prevent access to this feature until September 16th. The user expresses frustration over being sent to the branch despite the technical difficulties.

11 repliesnewest first

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Gary ********

I don't know why u just don't use Bangkok bank I'm with them for 12 years without a hitch.

a year ago

Stefan ************

@Martyn **********

did you try to change your daily transaction limits recently?

a year ago

Phil ******

@Stefan ***********

can you not do internet banking instead of tr app? Your card still work?

a year ago

Stefan ************

@Phil *****

TTB silently discontinued Internet banking about a year ago. The ATM card is still working, yes.

a year ago

Stefan ************

@Martyn **********

TTB closed the limit adjustment for all foreign customers until recently, 09th September so I don't think you could have been able to adjust it in the branch two weeks ago. Ive done the face scan registration on the first day it was available, somewhat in June or July. I have waited patiently for them to "open" the system for foreigners on 09th September, and trying it over the app. The message i got was 'go to the branch for verification' which i did today. The rest of the story can be read in my post.

a year ago

Stefan ************

@Gary *******

because my employer uses TTB and transfers the salary there.

Gary ********

ok. Easy answer.

Gary ********

if your here legally and following the rules there's no hassle. So u still use bkk bank to facilitate ur income. If TTB are so excellent why don't u by pass bkk bank? Seems logical to me!!!

a year ago

Martyn ***********

@Gary *******

who brought legal things up? All the frozen accounts are illegal? Mine isn't one by the way. Wise can't transfer to TTB any longer so temporarily using Bangkok Bank just for that purpose and will stop at the first opportunity.

a year ago

Stefan ************

@Gary *******

this beside the topic. My account is not frozen and im here on a B extension with work permit. The problem is with the bank and its customer service which is non existing at the moment.

a year ago

Gary ********

@Martyn **********

well like the UK. If ur not resident ur account is closed. I know, I had mine done two years ago. I had forgot to renew my address so it was closed. That's why bkk bank wants proof ur still here. Nothing to do with legal visas

a year ago