Answereda year ago

What should I do if my Bangkok Bank account seems to have been canceled or frozen?

Bangkok Bank bank account issues DTV international transfers account cancellation mobile banking

Anonymous *************

asked Oct 1, 2025

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A few questions for those with DTV and Bangkok bank accounts

1. Do Bangkok bank notify you? Message? Email? 

 When we try to make any mobile banking transactions it now says "recipient invalid" (they were fine before), so we wonder if that means they have cancelled our account?

2. If we are cancelled, do we have to visit the branch where we setup the account?

Thanks for your help

Answer summary

The user is experiencing issues with their Bangkok Bank account, receiving a 'recipient invalid' error during mobile banking transactions and wondering if their account has been canceled without notification. Comments suggest that if the account is frozen, they need to visit the branch where they set it up, as multiple users report similar experiences without prior notice.

9 repliesnewest first

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Anonymous ******************

Yes and yes. Good luck.

a year ago

Anonymous ******************

No notice, they just do it.

They accepted Wise transfer in, the other week, go to pay bills today, can't do a thing. All rejected.

a year ago

Corentin *********************

I'm not with DTV.

Student at University, but my BKK bank account did the same today. No notification.

I went to the bank.

They freeze it.

They ask me some papers, sent it to the main Branch and they will call me in a week to let me know if I can keep it and unfreeze or if I've to close it.

And yes you have to go to the branch you open it.

But that was quite obvious it will happen.

Good luck

a year ago

Anonymous *************

Ok thanks all. Sounds like it's happened already then... or if not it's inevitable. I think we will just try and get the money out and leave the account in whatever state they want it to be. You never know they could change policy again.

a year ago

Lance ******

@Corentin ********************

What papers did they ask for?

a year ago

Corentin *********************

@Lance *****

I am not sure it will be useful for people under DTV.

As for me they took the letter from university saying that I'm at University. The payment receipt I did to the University. My condo contract, my student card, my Thai drivers license, proof of payment for condo rent and my Thai phone.

But all of this is because I'm not under DTV.

a year ago

Greg ********

@Corentin ********************

It really is a mess. Hope it works out for you.

a year ago

Corentin *********************

@Greg *******

let see. I don't expect it to work. I was prepared for that happening 🤷🏻‍♂️

a year ago

Pete *******

Go to the branch where you opened your account. It sounds like you have been frozen.

a year ago