What to do if your AXA insurance was refused despite COVID coverage?

A user reported being refused insurance coverage by AXA even though it clearly mentioned COVID coverage. The community provided various insights and suggestions, including checking if the correct insurance certificate was uploaded, ensuring that the coverage amount (minimum $50,000 or 3.5 million baht) is clearly visible, and highlighting critical points in the documentation. Some users shared experiences with different insurance options and emphasized the importance of reading the actual policy to confirm coverage, as well as the potential differences between AXA policies from different countries.