Answered5 years ago
What to do if your AXA insurance was refused despite COVID coverage?
Just been refused on insurance I brought AXA it quite clearly states covid covered any idea what's wrong ?
Answer summary
A user reported being refused insurance coverage by AXA even though it clearly mentioned COVID coverage. The community provided various insights and suggestions, including checking if the correct insurance certificate was uploaded, ensuring that the coverage amount (minimum $50,000 or 3.5 million baht) is clearly visible, and highlighting critical points in the documentation. Some users shared experiences with different insurance options and emphasized the importance of reading the actual policy to confirm coverage, as well as the potential differences between AXA policies from different countries.
34 repliesnewest first
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Mitchell *******
I almost bought one of AXA. But even though it says Covid coverage, you need to read the actual policy, because when I did, there was no mention of Covid coverage in the actual policy. (even if it does cover it). At the airport, the guy scanned my doc specifically looking for the phrase, and the amount covered for.
Marc *********
Apparently they accept the Cigna certificate
Minh *******
@Marc ********
if you decided to buy AXA, should be AXA Thailand or if you want to buy Tune, then let me know Curtis *******
@Minh ******
Tune? tell me moreMinh *******
@Curtis ********************
******************************************************************************************************************************************
Curtis *******
@Minh ******
I don’t know the full details but they’re more than AXA. A lot more actually.AXA quoted me 4160 for two months.
Tune was over 7000
Chan *************
just take Tune insurance. it has higher coverage and 200 baht cheaper.
Curtis *******
Just checked and its $1300 THB more than AXA.
AXA was $6200 and Tune was $7500.
For three actually SafetyWing has been the cheapest so far. They quoted me
AXA was $6200 and Tune was $7500.
For three actually SafetyWing has been the cheapest so far. They quoted me
*****
.73 for all three of us and it comes with much more than the basic COVID coverageCurtis *******
@Chan ************
for how long?Chan *************
@Curtis ********************
30 days.Chan *************
@Curtis ********************
just google tuneprotect.co.thCurtis *******
@Chan ************
where do I find Tune?
Paul ***********
OPSent everything back identical to first Thailand Pass changed nothing,back 6 hours later passed and QR code, work that out.🤔🤔🤔
Christopher ***********
@Paul **********
Congrats, sorted at least!
Pascal ************
Les assurances d'une gold MasterCard card ne fonctionnent pas ?
Merv *******
@Indyman ****
Can you say roughly how much the cover cost please.Declan ***********
All done and Thailand Pass within 4 Hours - Please Try this Mr Prakan - Very Easy - 🙇
Curtis *******
@Declan **********
how long is this coverage for and what did it cost?
Peter ********
@Declan **********
Is this the Allianz policy available on the Mr Prakan website, underwritten by European insurer?If it is, it has very good benefits overall (almost like health insurance) at a very reasonable price, so if it’s accepted by the Thailand Pass system as meeting the requirements of the travel insurance covering COVID, it’s perfect!
Declan ***********
@Peter *******
- Ironically I got the Link from the Thai Pass Website, So I knew it was - Good / Also they told me they can cahnge dates if I have Problems - 100% Flexible and Secure - That's why I put the full covering letter for all to see - Very Cheap - :-)Peter ********
@Declan **********
Thanks - I contacted Mr Prakan today. They are very prompt with their replies and answered all my questions.Declan ***********
This is Just the Cover letter - It came with a secure Password to my Mobile tel No - Hope it Helps You - 🙏
Tony *******
Why do fully vaccinated people who will not be hospitised if they catch corvid need that amount of cover ?
Brandon ************
@Tony ******
if you test positive you're going to the hospitalTony *******
@Brandon ***********
Well where we are in Tak many people testing positive from Myanmar .they are isolated at home .and tested by the Tak public health .unless they are I'll their aok so long as they stay at home for 10 days .and they are fully vaccinated with the vaccine pass.?? Must be different in other parts of Thailand?Brandon ************
@Tony ******
you won't be doing your entry in Tak so what they're doing there is irrelevant. Foreigners that enter through any of the programs and test positive on entry go to the hospital. Always. Home monitoring is available if you're someone that's been in Thailand for a while and meet a specific set of criteria but this doesn't apply to new arrivals and is highly dependant upon the area you're in as well.
Lynnette *******
@Tony ******
fully vaccinated may still require hospitalised. 
David *********
@Tony ******
they will go to hospital if positive 
Wannikea *********
Highlight the amount.
James ***********
Make sure min $50,000 or 3.5 million baht coverage is visible on the page you upload. Probably you uploaded the wrong page
Tony *********
Johnny *******
AXA Thailand? I remember reading last year someone bought AXA from a European country and it was not the same. The certificate that AXA Thailand sends you has all the requirements on it that the officials are looking for.
Angela *****************
Which picture of your insurance did you upload?
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