Unanswereda year ago

What should I do if I haven't received a response from the SSA after multiple emails regarding my coverage?

SSA Communication Social Security Administration Email Issues Phone Inquiries US Congress Assistance Filipino Call Options

David *********

asked Jun 6, 2025

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I have been sending emails to FBU.Manila@ssa.gov for over 6 months and they still have not replied or dropped my coverage. I don't want to call them at +63-2-5301-6200 from 8:00 AM to 11:00 AM (Manila Time) every Tuesday and Thursday and run up a large phone bill while I am on hold. Does anyone have another option?

Summary so far

The user has been trying to contact the SSA via email for over six months without a response. They prefer not to call due to potential high phone bills but seek alternative options for resolution. Commenters suggest contacting a former US congressman for assistance, clarifying the availability of calling options, and recommending that the user utilize a callback feature to avoid long wait times on the phone.

9 repliesnewest first

Click comment and we will ask for your email, then OTP, then name.

Kool *******

Call them. You are not put on hold waiting. You are told to enter your problem, and phone number, then they call you back, usually within a few hours. This prevents large phone bills on your part.

a year ago

Frank **********

Then your only option is to continue to call until you get through.

a year ago

Glenn *****

There are only two people and they have to cover all of SEA. If you have free access to the US, you can try calling the SSA number. There will be at least. 1 hour wait.

a year ago

David *********

@Glenn ****

Thanks but they referred me to The Philippines too.

a year ago

Manfred **********

GOMO and SMART offer landline packages

a year ago

Graham ******

What does this have to do getting a Thai Visa or anything Thai?

a year ago

Jack ********

@Graham *****

US social security payments for people living in Thailand are administered in Manila. Many depend on it for retirement extensions. Try to broaden your horizons a bit

a year ago