Answered5 years ago

How can I submit my second test result in the Morchana app if it is not working?

Morchana App Thailand Expat Issues Test Result Submission COVID-19 Regulations in Thailand Alternative Submission Methods

Niclas ***********

asked Jan 3, 2022

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Morchana notification to submit test result for second test. I got this today but when I click on Android it vanish and nothing is visible in the app. Anyone has been able to submit or know if there is alternative ways to do it? I don't stay in hotel.

Answer summary

Users are experiencing issues with the Morchana app when trying to submit their second test results. Some have suggested emailing the results to the hotel where they stayed or taking photos of the test results and sending them back. Additionally, language barriers are causing trouble for some users who can only access the app in Chinese.

10 repliesnewest first

Click comment and we will ask for your email, then OTP, then name.

Niclas ***********

My hotel doesn't answer and when I managed to get the link I get the following 😅

5 years ago

Brendan ********

Cannot get this app. Except in Chinese through Wechat. Not much good unless you understand the language. Thanks for advice

5 years ago

Mark *********

We talked to hotel.as Morchana woudn't work. They said take pics of results with phone and send back. We did this and many others do the same.

5 years ago

Suzanne ***************

@Mark ********

were you given a self-test? We were given tests but no instructions how to perform test or what to do with results.

5 years ago

Mark *********

@Suzanne **************

Ha Ha Suzanne. Yes, we were given a plastic bag with some "stuff" in it for 2 people. After we got to our home I called up the hotel and asked what to do. As it turned out, maybe like you they gave us all the pieces but no instructions. I think they bought all the pieces separately, but not boxed kits. I prevailed upon the hotel on the phone to send us the instructions. I had to remind them quite candidly that they slipped up and it was their responsibility. They took a picture of the instructions and sent it to us. Between that and the internet we were able to work it out. We then took a picture of the results and emailed them back to the hotel.

5 years ago

Mark *********

@Suzanne **************

So sorry Suzanne. I've checked everywhere and No. What I can tell you is that you just swirl the swab in uour nose and not jam it all the way up your nose. My wife says we did it in nose and mouth, but I don't recall. Just in the nose I thought. Anyone elses?

5 years ago

Suzanne ***************

@Mark ********

thank you for this. Did you also receive a pink slip? What did you do with it? Do you still have the testing instructions?

5 years ago