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What should I do if I had issues installing the MorChana app after arriving in Thailand?

Morchana app ASQ hotel procedures Thailand immigration COVID-19 travel rules Day 5 testing Expat advice in Thailand

Rob *******

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asked Apr 1, 2022

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Hello everybody…

First time I post but I read a lot of useful information before so thank you…..

My question….

I arrived in TH yesterday, did my ASQ night, was tested negative, I have lab results in print, but the installation of the morchana app gave problems….

The ASQ hotel said it was because they were updating the system… I waited but it took so much time and had to go..

How serious is this..,?

Serious to go back to the hotel which is difficult…..?

And how to handle day 5…?

Thanks in advance….

Greetings Robert

Answer summary

The user arrived in Thailand and faced issues with the MorChana app installation after completing the ASQ (Alternative State Quarantine) process. Comments from the community suggest that these app issues are common and not serious. Others recommend sending lab results directly to the ASQ hotel and confirm that the hotel should assist with any communication regarding day 5 testing regardless of the app situation.

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Mike ********

Mike ********

Not serious. I was there February and March. Never even downloaded app. The SHA hotel should have had your results emailed to them and texted to your phone. You are good to go

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Rob *******

Rob *******

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Thanks….

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Michael ********

Michael ********

Dont worry about it, hasnt worked properly for months. When you do your day 5 if you still cannot get app working send results to the hotel you did your first night in

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Rob *******

Rob *******

Rob *******

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