Ask question

This is NOT an official government website. We are an independent resource providing information and assistance to travelers.

What should I do if I had issues installing the MorChana app after arriving in Thailand?

Morchana app ASQ hotel procedures Thailand immigration COVID-19 travel rules Day 5 testing Expat advice in Thailand

Apr 1, 2022

4 years ago

Rob *******

ORIGINAL POSTER

Hello everybody…

First time I post but I read a lot of useful information before so thank you…..

My question….

I arrived in TH yesterday, did my ASQ night, was tested negative, I have lab results in print, but the installation of the morchana app gave problems….

The ASQ hotel said it was because they were updating the system… I waited but it took so much time and had to go..

How serious is this..,?

Serious to go back to the hotel which is difficult…..?

And how to handle day 5…?

Thanks in advance….

Greetings Robert

520

views

all likes

replies

users

TLDR : Answer Summary

The user arrived in Thailand and faced issues with the MorChana app installation after completing the ASQ (Alternative State Quarantine) process. Comments from the community suggest that these app issues are common and not serious. Others recommend sending lab results directly to the ASQ hotel and confirm that the hotel should assist with any communication regarding day 5 testing regardless of the app situation.

Pelle Eriksson★★★★★

Absolutely Bangkok's best service I highly...

recently on Facebook

Luca G.★★★★★

I used this agency for my DTV Visa...

recently on Google

Trusted Thai Visa Agent

OVER 100,000 EXPATS SERVED

#1 VISA AGENT IN THAILAND

Mike ********

Not serious. I was there February and March. Never even downloaded app. The SHA hotel should have had your results emailed to them and texted to your phone. You are good to go

4 years ago

Rob *******

ORIGINAL POSTER

Thanks….

4 years ago

Michael ********

Dont worry about it, hasnt worked properly for months. When you do your day 5 if you still cannot get app working send results to the hotel you did your first night in

4 years ago

Reply to

Michael ********

Thai Visa Advice and Everything Else

... members · 60% approval rate

The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.

Join the Group

Thai Visa Advice and Everything Else

View the Conversation

Thai Visa Advice and Everything Else

What should I do if I haven't received a notification on my ATK test app after 7 days in Thailand?

15 comments

4 years ago

What should I do with my day 5 negative COVID-19 test result in Thailand?

5 comments

4 years ago

What should you do if you test positive for COVID-19 on day 5 in Thailand?

27 comments

4 years ago

What should I do if the Morchana app isn't working for uploading my Day 5 COVID test result?

14 comments

4 years ago

Does using a self-test ATK and updating the Mor Chana app meet the Day 5-6 COVID testing requirements in Thailand?

4 comments

4 years ago

What should I do about the Day 5 RAT test and notifying immigration of my address change in Thailand?

3 comments

4 years ago

What are the steps to complete the day 5 antigen test while in Thailand, and what if the provided information isn't working?

6 comments

4 years ago

What should I do if the Morchana app keeps asking me to upload my 5-day COVID test results in Thailand?

14 comments

4 years ago

What tips should I follow for a smooth arrival in Phuket regarding Thai Pass and testing?

0 comments

4 years ago

Why haven't I received my COVID-19 test certificate despite hotel confirmation of a negative result?

8 comments

4 years ago

What should I do if I haven't received my PCR test result after arriving in Phuket?

8 comments

4 years ago

Will there be a penalty if I submit my COVID-19 test late using the Mor Chana app in Thailand?

20 comments

4 years ago

Where can I upload or submit the result of my second PCR test in Thailand?

2 comments

4 years ago

What should I do about receiving notifications from the Morchana app when there are none visible?

11 comments

4 years ago

What should I do with my ATK test results after the "Test & Go" arrival in Thailand?

13 comments

4 years ago

How can I submit my second test result in the Morchana app if it is not working?

10 comments

4 years ago

How do I properly perform and report the self antigen test required on day 7 of quarantine in Thailand?

10 comments

4 years ago

What should I do if I can't update my Morchana app QR Code after a self-test in Thailand?

4 comments

4 years ago

What are the consequences of not downloading the tracking app and communicating rapid test results after arriving in Thailand?

11 comments

4 years ago

Can I download the Morchana app notification before arriving in Thailand?

24 comments

4 years ago

How do I use the Morchana app for COVID testing in Thailand?

20 comments

4 years ago

Why won't the Thailandplus app open before entering Thailand for the Phuket Sandbox?

10 comments

5 years ago

Do I need the ThailandPlus app to enter Thailand if it crashes upon launch?

28 comments

5 years ago

What should I do if I'm having issues with the Thailand Plus app during my travel?

23 comments

5 years ago

What Should I Do If the Health Monitoring App for Thailand Is Not Working?

7 comments

6 years ago

What is the best cannabis dispensary in Bangkok?

7 comments

a month ago

Where can I find the best cannabis dispensary in Chon Buri?

9 comments

a month ago

What are the best dispensaries in Phuket?

21 comments

a month ago

What is the best cannabis dispensary in Surat Thani?

16 comments

a month ago

Where can I find the best weed in Chiang Mai?

8 comments

a month ago

Data protection policy Terms and conditions Disclaimer Privacy policy Refund policy

The ask:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.