What should I do if I cannot upload my passport bio data page for a DTV visa application?

Question

Hello everyone!

I am experiencing a problem with uploading my passport bio data page to my DTV visa application.

Each time after I have uploaded the image file, the screen shows a warning message as shown below even though my uploaded file gets uploaded (image correctly shows on the screen):

"We are unable to process the image that was provided. Please try again with a higher quality image or enter your travel document’s biographic information manually.”

The photos are as required: definitely less than the 3mb size and correct file type .jpg

I have tried and used different methods in capturing the page such as iOS phone camera, notes app scanning and an actual copier scanning my passport and all show a photo that is visually good. I had also tried dimming the photo brightness in case that was an issue according to past history in this group. But, yet, I am still always getting that warning after I upload the jpg image.

My personal information is all correctly entered already.

I am kind of stuck here because I am worried they might flag this bio data photo while my uploaded passport photo (image of myself not biodata page) passed, then reject or cancel my app.

This has kinda blocked me in finally submitting my application.

Has anyone else experienced this? Or how is everyone capturing their bio data page?

Looking for some help/advice to get over this!Thank you

*Update: I heard from a Muay Thai gym that this has happened before but would definitely like to see or hear from anyone else who has experienced this issue.

*Update 2: Consulate had stated to try again and if issue persisted then to simple proceed - so long as the image is showing with the MRZ - and that I will have to manually fill in my personal information correctly which I did and have been approved!

Ask Thailand · Answer

A user is facing difficulties uploading the passport bio data page for their DTV visa application, receiving a warning message despite proper image quality and file type. They've attempted multiple methods for capturing the page but continue to encounter issues. Advice from the community includes switching browsers and manually entering personal information if the upload issue persists. An update from the consulate suggested proceeding with the application if the image is visible on the screen.

Anonymous ************* · Answer

[mention redacted] [mention redacted]

Seems like it was some website issue (I think, not sure because this was rare as in I did not see many or any posts about this).

But I had emailed the consulate and they said to try again and if the issue persisted then simply proceed and ensure all personal information is correctly manually filled in.

Thank you guys for your messages!

*For anyone else reading that may be experiencing this - my images that I had tried uploading was uploaded (meaning it shows up on screen) but the warning always showed regardless.

John ********** · Answer

Just enter the information manually once you see that, but check it carefully

Alex ********* · Answer

Have you tried with a different browser?

What should I do if I cannot upload my passport bio data page for a DTV visa application?

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