Answered4 months ago
What does 'computed eye separation is out of valid range' mean for my Non-O visa application?
I was trying to do my non o visa here in America , I uploaded a picture and it said computed Eye seperation is out of valid range I don’t understand what it means. , I need help
Answer summary
A user is experiencing issues with their Non-O visa application due to a message stating 'computed eye separation is out of valid range' after uploading a photo. Community members suggest taking a new photo that meets biometric standards, avoiding glasses, ensuring correct image size and format, and contacting the consulate for assistance. Some users recommend using professional services to ensure compliance with photo requirements.
25 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Trustworth***********
When I first did this for my last visa I had repeated issues. I finally bit the bullet and had a photo shop do it for $15, worked perfectly.
Randall *********
Good luck.
Peter *********
Have someone else take your photo
Bob *********
Yep...no glasses and get someone else to take it
Chloe *****
Probably incorrect image size check the pixels of the photo. Bc even if the physical size of the photo is correct, it may be too big or small digitally
Peter *********
It took me over 20 attempts before they accepted it
Mark ********
Did you take a photo of yourself or did you take a photo of a photo
Randy *********
OPMark Tabner ups store by my house
Steven ***************
Your photo does not meet all of the biometric requirements. Head not straight, tilted, too close, too far, cropped, too dark or light etc. All will trigger that response. Use another photo.
Randy *********
OPSteven L. Daugherty ohh ok I bought them at the ups store
Steven ***************
Randy Salinas The on-line system is very picky, even file size and format "ie" jpeg or tiff, pdf, etc. Can make a difference. The WEB site should have a list of requirements, size, background, clothing, etc. Make sure the photo meets all of the requirements. Good luck
Lisa ******
Randy Salinas They are very responsive via email visa at thaiconsulatela dot org
Lisa ******
Randy Salinas They are very responsive via email.
************************
Randy *********
OP@Lisa *****
Los anglesLisa ******
Randy Salinas Was it Los Angeles Thai consulate?
Lisa ******
Randy Salinas I mean which office you submitted to.
Randy *********
OP@Lisa *****
ups store by my houseLisa ******
Randy Salinas Can I ask which office you submitted to? I took a photo of my daughter by myself and the background had a shadow and they still accepted it from the LA office.
Randy *********
OPSteven L. Daugherty thanks
John **********
No idea what that means but just take another picture, no glasses
Randy *********
OP@John *********
that’s what I said. I didn’t have glasses on I just took new photos
Eddie *********
Message your consulate. I emailed the NY consulate with a question and they responded in less than 24 hours.
Randy *********
OPEddie Colbeth ok thanks
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