@Ian *********
My new UK passport just been approved. Did it myself as VFS in Chiang Mai is literally 5 minutes from where I live. If I was not close to an office would definately use Agent again as I did last time.
I had a bit of a mess around. VFS sent off to Passport office 12th November. 19th November payment taken by HMPO. 26th November passport office asked for more proof of address even though VFS had checked all documents. I sent those off by EMS 27th. Email from HMPO saying passport approved even before those extra docs would have arrived in the UK (3 emails asking for extra docs while they were in transit) ๐ Mai pen rai