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What should I do if the Digital Arrival Card is frozen while filling it out for Thailand?

Digital Arrival Card TDAC Thailand immigration technical issues expat advice travel to Thailand

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Liz ******

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asked May 7, 2026

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Hello everyone, I am about to fly back into thailand and filling out the Digital Arrival Card. 

This section seems to be frozen. I have clicked multiple areas, tried typing, with no luck.

Is this also frozen for others? 

Have any suggestions on what to do?

I was able to add my name, passport number and flight details with no issue.

Answer summary

A user encountering issues with the Digital Arrival Card in Thailand reports that a section is frozen and seeks advice. Comments suggest switching browsers to resolve the glitch, or completing the card at immigration as an alternative. Another comment points out the importance of ensuring that the arrival and departure dates are the same.

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Click comment and we will ask for your email, then OTP, then name.

Graham ******

Graham ******

Did you put the same date for arrival & departure?

0

Cliff *********

Cliff *********

I had endless problems with it freezing.

Don’t stress.

Just do it at immigration they have lots of screens set up there.

0

Liz ******

Liz ******

OP

I Googled it and it was suggested to do it in another browser.

I was able to complete it in this new browser.

1

James ********

James ********

Are you using the FREE Thai government TDAC website...

Thailand Digital Arrival Card

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