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Is my downloadable visa valid if it was sent to the wrong email, and how can I request a resend to the correct email?

Mar 11, 2025
a month ago
Question for All:

My DTV application was approved, but I never received it in my email. After investigating, I noticed it was sent to the wrong email address. My account email is correct, but the downloadable visa states a different email it was sent to.

Is the downloadable visa from the site valid for use? And how can I request that they resend it to the correct email—the one on file?
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TLDR : Answer Summary
The downloadable visa from the site is valid for use, even if it was sent to the wrong email address. It's recommended to download and print the visa directly from the site. If further assistance is needed, you can inquire about resending the document to the correct email, but it likely won't differ from what is available for download.
DTV VISA RESOURCES / SERVICES
Adnan ********
downloadable visa from the site is valid, make sure you print it out to show at the immigration, i wouldn't worry about resending in email because it will be the same as it is on there site....
Calvin ******
Don’t worry about the email address issue. Just download it from the site. Print a hard copy or a few & you’re good to go.