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Answereda month ago

How can I request more time to submit the ACRO for my children's visa application at the Thai embassy?

Understandin************
asked Sep 23, 2026
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London embassy help needed!

Im Adding my children as dependants to my DTV visa and they are asking for 'additional documments (their or my ACRO) but we don't have one. (we applied before the rule changed).

How long is the wait roughly for peoples ACRO and can I ask embassy for additional time to wait for receipt of the ACRO?

I thought the time frame was 2 weeks from them asking for additional doccuments to you uploading them?

Can't get through via the phone and no ones answering emails 😅
Answer summary
The user is seeking assistance regarding the addition of their children as dependants on their DTV visa application, specifically in relation to the requirement for an ACRO report. They mention difficulties in communication with the embassy and inquire about how long people typically wait for their ACRO, as well as whether they can request extra time from the embassy to submit the required documents. Other users in the comments offer suggestions, including submitting an explanation of the situation to the embassy, uploading proof of the ACRO application, and confirming the typical processing times.
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Za *******
Za *******
You need help for what? If they if they are requesting for ACRO, that is what you need to provide them. In this case this group cannot help you, only you can help yourself🤷‍♂️
Understandin************
Understandin************
OP
@Za ******
nothing from you....just keep scrolling if you cant help 🙄
Za *******
Za *******
UnderstandingPeacock3600 no one can help, only you can help yourself requesting the ACRO for your kid since that is what they are asking you to provide
TalentedSal***********
TalentedSal***********
12 working days in uk
Understandin************
Understandin************
OP
TalentedSalamander9109 where can I find this info??
Biff *******
Biff *******
Seeing as you’re finding it difficult to contact them and explain the problem you’re having. You could write an explanation;

When we applied there was no requirement for an ACRO report, we’re happy to supply one now but the waiting time is around 30 days.

Then upload that as a pdf where they’re asking for the ACRO. That way you’ll know they’ve read it.
Understandin************
Understandin************
OP
Yes I had these other requests for my visa too, read them carefully and give them exactly what they ask for. Good luck
David ***********
David ***********
@Biff ******
this ^ my school also advised me to upload the file receipt proof of ACRO application which states up to 30wds so the embassy can see it’s in the works
Understandin************
Understandin************
OP
@David **********
yes thats what im going to do....when did you do this? Have you submitted your acro receipt?
David ***********
David ***********
UnderstandingPeacock3600 this morning haha. I got the additional documents request last night. I originally uploaded a Thailand criminal background check as advised by my school and now they asked for the acro, (I have a driving ban so not sure if this will decline me) but I uploaded the receipt but they also wanted 11 other documents including a photo, again, more photos, more bank statements more cover letters and an explanation on the source of my £12,000 + a another few hoops to jump through. It’s a nightmare. My school are doing their best to help so hopefully fingers crossed it’s not £300 wasted
Understandin************
Understandin************
OP
@Biff ******
yes thats what I think im going to do, along with the receipt that ive paid for the ACRO 🙏🏽
Bob **********
Bob **********
UnderstandingPeacock3600 they’ll need the report not a receipt
Bob **********
Bob **********
UnderstandingPeacock3600 you’ll probably have to re apply
Understandin************
Understandin************
OP
@Bob *********
Yes i know, what do you suggest I do? I have 12days to send the additional document, (ACRO) but i don't have the ACRO sent to me until 30days?
Biff *******
Biff *******
@Bob *********
but in the meantime, it will show they’ve applied for it and the letter will explain how long it’s likely to take.
John **********
John **********
You're children are applying now so the new rules apply, if they're under 16 they supply your ACRO, 16 or over they need their own. The ACRO website says to allow up to 30 days
Understandin************
Understandin************
OP
@John *********
how long does the Thai embassy give you to submit additional documents? I need 30days (maybe more or less??)
DTV_Be*******
DTV_Be*******
UnderstandingPeacock3600 14 days

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