Do I need a TM30 for my visa extension in Thailand?

Had the stamps in my old passport transferred to my new one today at the same place as type "o" extensions are processed. A lady told the assembled throng that their extensions would not be processed without a TM30 and that the owner had to do the registration in person. At 9:45am the TM30 desks were processing #45. At the 90 day reporting there was no mention of TM30.