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Answereda year ago

Can you get bank statements from Bangkok Bank via email, or do you have to pick them up in person?

Ken *******
asked Sep 3, 2025
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If you request statements from Bangkok Bank do they email them or are you required to pick up at your home branch?
Answer summary
Bangkok Bank now offers the option to request 12-month bank statements via their app, which can be emailed directly to customers. While some users report that emailed statements have been accepted by immigration offices, including in Bangkok and Hua Hin, there is also caution that requirements may vary by location. Some users emphasize the necessity of obtaining stamped statements for official use, while others advocate for the acceptance of emailed versions. It's recommended to check directly with your local immigration office for their specific policies on bank statement formats.
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Jeremy *********
Jeremy *********
All I would say is that the best way to find out is to visit your immigration office and ask. Immigration offices vary from province to province
Charles **********
Charles **********
Just request them off the app. My copies were accepted by immigration in Hua Hin for my O-A retirement visa renewal
Stuart ***********
Stuart ***********
@Charles *********
do you also need the letter from the bank at Hua Hin, as well as the statement and updated bank book?
Charles **********
Charles **********
@Stuart **********
yes. I sent you a PM with a link to my travel blog where I highlighted the whole process. I’ve been asked not to post the link on this Facebook page 🤷🏼‍♂️
Stuart ***********
Stuart ***********
Roberto *********
Roberto *********
Bangkok Bank will email the twelve month statement. I've done it for the last two years extensions. Much better than the clunky old system where you had to go into the branch, order the statement, then return five days later to pick it up. It's now delivered within a few hours to your email. Print it and take it to immigration for your extension. Too easy. Thank you Bangkok Bank!
Jason *********
Jason *********
@Roberto ********
that's good but how do you get them to email it do you request on the app
Roberto *********
Roberto *********
@Jason ********
Yes. Go to "more services" and then "request account statement"
David *******
David *******
You will get 12-month statement via email and contrary to other posts, these are most definitely accepted by immigration. I used this statement at CW only a couple of weeks ago. Just make sure you also have your updated bankbook
Mark ********
Mark ********
Ok. Before the experts start telling you that statements have to be stamped, it's crap! Bangkok Immigration (biggest in the country) accept the emailed statements WITHOUT a stamp. That's a fact. If some pissant provincial office doesn't accept it, elevate it to a higher level.
Andy *******
Andy *******
@Mark *******
elevate it? Thailand? LOL. Pissant? Genius. There's over 80 pissant immigration offices with different rules.
Mark ********
Mark ********
@Andy ******
Yep. I'm not frightened to take an issue to the head honcho of the immigration office even if you sre
Joe **********
Joe **********
@Mark *******
okay...Gavin....
Steve *********
Steve *********
@Mark *******
good to know thanks
Carsten ************
Carsten ************
You order them through your app and receive a pdf.
Mark ********
Mark ********
@Carsten ***********
Exactly! And they are accepted by immigration, except the few anal offices who enjoy making life difficult for expats
Bob **********
Bob **********
@Mark *******
ok so what offices are they ?
Mark ********
Mark ********
@Bob *********
I can only go by comments from other people but I believe Jomtien officers bend over backwards to make life difficult for foreigners unless they're paying bribes! Thankfully I only deal with CW!
Brandon ************
Brandon ************
Statements for what?

Emailed statements would not be accepted by immigration. You need official statements that you pick up from the bank and are stamped.
John **********
John **********
@Brandon ***********
when you go to bangkok bank and complete the form to get say 13 months of statements printout you have 2 options, wait 5 working days and pick them up at the branch or have them emailed to you in which case you receive them the following afternoon. These are not the same statements you can download from the app. Saved my bacon a couple of years ago when Bangkok Bank lost the statements I'd ordered
Peter *******
Peter *******
@Brandon ***********
BBL emailed statements are accepted by Hua Hin Immigration for extension of stay. Have used them for the last 2 years.
Mark ********
Mark ********
@Peter ******
Yes! I don't know why the mods of this group keep spreading the misinformation
Mark ********
Mark ********
@Martyn **********
Read all the posts before commenting
Martyn ***********
Martyn ***********
@Mark *******
calm down.. What's right for office isn't necessarily right for another. And if the original post doesn't include a location difficult to answer properly.
Brandon ************
Brandon ************
@Peter ******
only if backed up by a bank book that has individual entries rather than combined entries
Peter *******
Peter *******
@Brandon ***********
have used email statements and combined entry bank book for the last 2 years without any problems.

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