Can’t access my KrungThai Bank Acct!!

I opened my KrungThai bank account 2yrs ago when I was in Thailand using my educational visa paperwork. All good, used the account for loads of transactions and daily life.

I am now back in the UK. No plans to return to Thailand anytime soon. Changed my mobile and can’t access the Krunghtai app. It prompts me for my passport number. I give it. Then it says more ID required and go to the branch in person.

Going to the branch in person is not possible. They must have a ID verification process for foreign account holders who are not in Thailand??

Can someone advise?

Hello everyone,

I have a Bangkok Bank account. I opened it myself at a branch, not through an agent, but I currently don't have a long-term visa. This account has always been functional, and I've been able to log in to the mobile app. However, a few days ago, after I changed my phone, when I tried to log in again, a page appeared asking me to contact the branch. I've heard that Bangkok Bank is currently cleaning up some accounts, but my account has been used for some time and was fully compliant when it was opened. If I visit a branch, is it possible to restore my account access? I've searched through old posts from two months ago, when the situation first began, and I've found conflicting opinions. I'd like to know if anyone has had any personal experience with a similar situation. I'm currently traveling elsewhere in Southeast Asia, and I'm considering whether it's worth adjusting my plans to visit Thailand sooner. Thanks.

Online 90 day report...I am registered successfully from a previous effort, but when I enter my email and password it is not accepting it. When I try to use the forgot my password function, it asked me for a username and my email, but I don't know my username. And I don't see any place to click if you forgot your username. Or where to get help either. Does anybody have any ideas? Thank you very much.