Why was I turned away from my 90-day report at Jomtien while others were allowed through?

The situation has become increasingly onerous. It used to be the case that the 90-day could always be done online and I had used it without issue since 2022. Sometime recently this has changed, and now if it is your first report since re-entering Thailand online cannot be used. So for anyone who travels more than once a year, chances are the online system can no longer be used..... In my recent case at Jomtien, reporting in person, I had the print-out of the online TM30, but was told that when reporting in person an online TM30 is not acceptable, you have to have a paper-TM30, obtained at counter 10. I was then directed to the information building. It took 2 hours in queues to get to counter 10. And what happened next was staggering. The lady looked at the online TM30 print-out, manually wrote those same details onto another piece of paper, and finished with the red-stamp, and handed me the stamped paper !!!!! So, FFS, what the F was wrong with the online print-out? That was the source she used for the hand-written and stamped TM30. If they removed unnecessary and ridiculous process, along with allowing an online report after returning from travel, I am sure the queues would be shorter along with hours of time being saved. Oh, and to add. On the screen showing the queue tickets is a green graphic with a QR code. Scan that and you get an App that has "Pattaya Immigration" that allows you to book an appointment for a variety of things such as address notification, 90-day report, etc. Well, don't bother scanning it and using it, as if you make a booking, when you turn up, they claim it is not supported (in spite of them advertising the QR code on their very own screen !!!!)