@Brandon ***********
I tried to find out why AI said this, but I could not find any.
On a Dutch blog for Thailand the situation once was described and there was told it was possible to ask IO not to use your pre approved visa and just enter on visa exempt when you needed in a situation like OP describes.
In fact it does make sense, entering on visa exempt does not invalidate a valid visa.
I read a story of somebody not waiting for the outcome of their evisa application and discovering the evisa was approved during the trip to Thailand which not got noticed before already in Thailand, and exiting and entering again just worked.
Google AI also suggests it is possible to enter on visa exempt while having a valid visa, but I cannot find on what info it is based.
Yes, you can enter Thailand under a visa-exempt stamp even if you hold a valid, unused Thai visa in your passport, however, doing so will typically activate the visa-exempt stamp instead of your visa.
Key Things to Keep in Mind
• Which status gets used: When you arrive at Thai immigration, the officer will generally ask or stamp you based on what you present or what you request. If you go through the regular queue without handing over or mentioning your visa, you will be stamped in under the Visa Exemption Scheme (which grants a stay of up to 30 days, depending on your nationality).
• Your visa remains untouched (or ignored): A physical or e-Visa in your passport is not automatically forced open upon entry unless you explicitly present it or tell the officer you are entering on that specific visa. However, entering visa-exempt means you are not using that visa for this trip.