What should I do if my work permit application in Thailand is delayed and my agent refuses to refund me?

Hello everyone,

Last year, I entrusted a company called Unionspace to establish a company for me and to issue a work visa for myself. However, after more than half a year, although the initial three-month non-B visa was successfully processed, the work permit has still not been obtained. The agent mentioned that labor department officials have been withholding approval for my work permit, so I am unable to continue processing the work visa. The other party has indicated that they will reapply as soon as possible, but they have yet to provide the new documents. When I requested a refund, they made various excuses and refused. Now I realize that I may have been deceived.

Now, I'd like to consult everyone regarding the following:

1. Is it common for labor department officials to delay approval of work permits after receiving the application?

1. For my case, are there any lawyers you can recommend to help handle the next steps in resolving the dispute? Thank you.