What should I do if my Thai e-Visa application shows 'Pending Payment' after I paid?

Question

**Hi everyone,**

I have applied for a tourist visa to Thailand through the Royal Thai Embassy in Malaysai . I am not a Malaysia citizen .

I have paid the visa fee of 40$(160MYR). However, I am now confused about the status shown on the website. I paid using my Touch ’n Go Visa Card. The payment gateway and my TNG transaction history both show “Successful,” but my e-Visa application still shows “Pending Payment.”Or else, Should i wait 1 or 2 more day to process ?

I would really appreciate any advice from anyone who has been through the same process.

Thank you!

Ask Thailand · Answer

A user is experiencing issues with their e-Visa application for Thailand, where despite the payment being successfully processed, the application status remains 'Pending Payment.' They seek advice on whether to wait or take further action. Community responses suggest that this is a common issue, advising users to wait up to 24 hours for the status to update and to log out, clear their browser cache, and log back in to check for updates. Others mention checking email for confirmation and being cautious with multiple payments.

Patchara *********** · Answer

It is very normal. You just need to sign out and then sign ind again to refresh it. Then you will see the updated payment and can get the receipt. ❤️

Jossy ******* · Answer

Give it time… if the payment was deducted from your account you should be good to go

Kevin *********** · Answer

Check your email and spam mail payment is still pending

Ronny ********* · Answer

If your money was deducted in the Touch 'n Go eWallet (showing as Successful) while the Thai e-Visa Portal ([url redacted] still reads Pending Payment, this is a known gateway synchronization or session-timeout glitch between third-party payment handshakes and the official Thai Ministry of Foreign Affairs portal.

• Wait 24 Hours: Cross-border or gateway settlements can sometimes take up to 24 hours to reconcile and push the status update back to the e-Visa database. Do not panic or immediately re-pay if the TNG transaction receipt shows a completed debit.

• Check Your Dashboard Status: Log out of the Thai e-Visa Portal completely, clear your browser cache/cookies, or switch to a desktop web browser (avoid mobile browsers or in-app webviews), then log back in to check your application dashboard.

• Do Not Make a Second Payment Immediately: Paying a second time can result in a double-charge where you have to chase a refund.                                                                                 Google for further actions                                                                                                                              I had a similar problem in Indonesia there I learned it is better to get more than 1 Visa card and strangely enough the VISA card are working in every small shop , but government sites causes problems ( higher protection??)

Marian ********* · Answer

In my situation, I am located in Canada, but the credit card charge is processed through Kasikorn Bank in Thailand.  The credit card company flagged this as potential fraud and thus blocked the transaction.  I phoned the credit card company and had them unblock my card and let me proceed with a new transaction.

Martin *********** · Answer

You should have received an email with a confirmation and the electronic receipt attached as PDF file. I usually get it just minutes after I have paid by credit card and then the status switches to "Processing". I would check if the money really has been transferred. Maybe your payment provider doesn't send immediately? Has there been a bank holiday?

SharpB******* · Answer

Same problem but i am applying from Japan. It must be website problem .

John ********** · Answer

Payment gateway?

What should I do if my Thai e-Visa application shows 'Pending Payment' after I paid?

Activity

Related

Resources