What should I do if my online 90-day check-in is rejected in Thailand?

Question

Help with Rejected Online 90-Day Checkin

Can anyone comment on how to successfully process an Online 90 Day Checkin?
I am getting rejected and I am not sure what I could be doing wrong?

Thanks in advance!!

Ask Thailand · Answer

The post discusses issues faced by an expat regarding the rejection of their online 90-day check-in in Thailand. Several commenters provide insights, suggesting that reasons for rejection could include submitting the report too close to the due date, not filing TM30 if they were away, or that it might be required to do the first report in person. It's also highlighted that the information submitted must match passport details accurately, and future submissions can be done online if the first one is processed correctly.

Adam ****** · Answer

To get around having to physically go to immigration for the first report, get them to do it when you pick up your extension stamp. Then it's online after that.

Anna **** · Answer

90 days report is rejected for me and and husband more than a year now. It doesn't work for everyone. We must go the immigration every time and wait a few hours because always many other rejected people have to come to do their 90 days report. Another reason is you stayed in a hotel and didn't file TM30 at return home.

Carl ********* · Answer

If it's first time, you have to go in person I found that out when I tried online.

Sue ********** · Answer

@Wil Johns Have you find out what was the reason for the rejection in the meantime?

Martyn *********** · Answer

Not enough info to answer properly... But, are you putting you name in as in the passport? Middle name? Double check all the info! Is the address the same as a the tm30? Are you in the date 'window' it's possible to do online? Is it your first online report after leaving and coming back? Like I said.. So many potential reasons and no info to give a proper answer.

Phil ********** · Answer

If it's your first report after arriving here, then you need to do that in person. Then future ones can be submitted online, until you leave and return again.

John *********** · Answer

Online will fail if, 1. It is your first attempt at using the system, or 2. you have left the country and it is the first filing since returning, in either case you must physically present at immigration. Log into your TM47 account and review the application staus.

THAI ****************************** · Answer

You can use our services here online:

[url redacted]

We submit in person for you, and mail you back the original with tracking.

It's as low as 375b for 4x, or 500b for 1x

Graham ****** · Answer

You could be doing your first report online, you may be doing it too close to your due date, you may have been away so need to resubmit your TM30 etc.

John ********** · Answer

Open the PDF attached to the rejection email and it will tell you the reason.

What should I do if my online 90-day check-in is rejected in Thailand?

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