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What should I do if I'm having trouble accessing my KrungThai mobile banking app as a DTV visa holder?

DTV Visa Banking Krungthai Bank Digital Nomad Remote Work Visa Issues Foreign Account Management

Aug 30, 2025

3 days ago

Anonymous *************

ORIGINAL POSTER

My husband and I currently hold DTV visas under digital nomad category because we are remote workers. we had our thai bank accounts opened at KrungThai with our previous student visas a year ago. Recently, his Krungthai “Next” mobile application crashed because of some bugs. So, he needs help with logging into his mobile application again at the bank. However, Krungthai banks keep denying to help logging in again because of new policy or something. Does anyone know any Krungthai bank branch that is foreigner-friendly or DTV-friendly?

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TLDR : Answer Summary

The user is experiencing issues logging into their Krungthai bank mobile app due to policies impacting DTV visa holders. Several commenters suggest contacting customer care, using an ATM for login assistance, or relocating funds if service is denied. There are also mixed reviews about Krungthai's service for foreign visa holders, with some recommending alternatives for banking needs.

DTV VISA RESOURCES / SERVICES

Take the basic DTV Qualification Test to see if you're eligible for the Destination Thailand Visa (DTV).
For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
Explore recent discussions by using the DTV Visa tag in the search box at the top of the page.
Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.

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Anonymous ******************

Just try to call customer care on a working day . Otherwise withdrawal all the money for safety . Rules have changed more now. No banks allowed for dtv holders

2 days ago

Julien ****

Get a Thai wife, it's easier 🤣

2 days ago

Steve *******

Go to an ATM and request new login information.

2 days ago

AllSabaai ******

There is nothing called DTV friendly ka

2 days ago

Alain ***************

I don’t have ktb but when i first set up online bangking, bbl tild me can do at the ATM myself. Try put your card in your banks STM and look for some other services button. The machine only sent an OTP text to my phone but it all worked and the atm doesnt care what visa you have 🙏 good luck

2 days ago

Brad *********

It didn't crash. They froze your account. It's a compliance crackdown. You typically have to report to the branch you opened your accounts to collect your money.

3 days ago

Garry ******

Note: I'm not on DTV so my KTB account are good and clear.

Avoid KTB.

Latest app update locks me out from my own account saying my phone was modified. The customer service woman also blames my phone and don't want to listen. Guess what? Samsung customer service clears my phone from any errors and other banking apps from multiple countries are still working. Awful app develompent and customer service. Bring your business somewhere else instead of this bank even though you have visas that allows opening accounts.

3 days ago

Anonymous ******************

I tried at emquartier. I wanted it for a new phone same sim. They told me to bring a certificate of residence and then they would help me. You need to do a 99 day reporting first to be able to obtain the certificate. I traveled and reset my 90 days. So, I have to wait again and keep using my old phone.

3 days ago

Anonymous *************

ORIGINAL POSTER

Anonymous participant 595 thank you.

3 days ago

Reply to

Anonymous *************

ORIGINAL POSTER

Yes, we use Wise, but because my home country is under heavy sanctions, services like Wise or Payoneer are very limited for us. We also can’t use our local banks for international transfers. As remote workers with US-based employers, we need Thai bank accounts to get paid, and Thai residency is often required since companies can’t send foreign currency directly to our country.

3 days ago

Paul *******

Anonymous participant Can you not open a bank account in the US? If not, may I suggest trying Cambodia? Yes, you first need to get a 6 month extension of stay but you can literally get an extension + bank account opened within 2 business days of your arrival in the country. A visa extension is done through an agent and you pay extra for the express service. Another advantage is that Cambodian bank accounts offer USD by default. You're being paid in USD, hence even better for you.

2 days ago

Anonymous *************

ORIGINAL POSTER

@Paul ******

Thank you for your suggestion. We might have to try that.

2 days ago

Paul *******

Anonymous participant Yes and I suggest applying for the business e visa for that purpose. Aka an E category visa. While I barely use it myself, but Cambodian banks also allow you to scan pay in Thailand (except for local bank accounts) and you'll receive a visa or MasterCard debit card for in store or online purchases too.

2 days ago

Reply to

Paul *******

Dany ********

Anonymer Teilnehmer maybe complain to Mr. Putin 🤣

2 days ago

Reply to

Dany ********

Anonymous ******************

Use wise

3 days ago

Reply to