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What should I do if I keep getting an error message when uploading my passport photo for a visa application?

passport photo guidelines visa application photo upload errors selfie tips file size restrictions TH visa issues

Jan 18, 2026

3 months ago

Leticia *********

ORIGINAL POSTER

I keep getting an error message when I try to upload my passport photo. I emailed but didn't get a response. Is there someone you can speak to?

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TLDR : Answer Summary

The user is experiencing difficulties uploading a passport photo for a visa application and has not received a response from email support. Comments suggest several solutions including taking a selfie in front of a white wall with natural lighting, ensuring the photo has the correct size (maximum 3MB), using different browsers, and making sure the photo fills the frame. It's advised to redo the photo if errors persist.

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Robert *******

Just above the link to upload, there is another link which shows this page.

Not all selfies are correct.

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DioPar******

Take a selfie while standing in front of a while wall. Use natural lights, my pictures had the same issue as yours as it was a but yellowish. Make also sure that your picture fills well in the frame, too far or too close could be the issue

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Wannikea *********

3mb maximum file size, possibly change browsers

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Anonymous ******************

just do a selfie that's what i done and everything was Grand 👍

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DTV_Be*******

Not really. Maybe redo the photo?

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DTV_Be*******

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