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How do I upload the bio data page from my passport when downloading my Thai e-visa?

e-visa troubleshooting visa application bio data page Thailand visa NON-O visa visa extension mobile issues

Jan 15, 2025

3 days ago

Colin *********

ORIGINAL POSTER

I'm having trouble downloading the e-visa ,the bit where it says to upload the bio data page from my passport but there's no box or link for it can you please help me thanks 🙏

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TLDR : Answer Summary

The user is experiencing difficulties downloading their e-visa due to an issue with uploading the bio data page from their passport. The conversation reveals that others suggest checking the orientation of the phone, as some options may not be visible unless the device is tilted. Additionally, advice includes trying to complete the application on a computer instead of a phone to avoid display issues. The user seems to be working on a NON-O visa while currently in the UK.

NON-O RETIREMENT VISA RESOURCES / SERVICES

Go to the Retirement Visa Section for information on requirements, including age restrictions, financial requirements, and necessary documentation.
For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
Explore recent discussions by using the Non-O Retirement Visa tag in the search box at the top of the page.
Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.

Colin *********

ORIGINAL POSTER

Please make sure your phone is on stilt mode as some of the boxes to tick are spread out and you can not see them ok, that was my trouble, think fixed now thanks again gang xx

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Colin *********

ORIGINAL POSTER

Ok so far now it asks me, for

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Colin *********

ORIGINAL POSTER

This what do I need for this please gang 🙏

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Colin *********

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William ********

Apparently it's because you're using your phone.

If you tilt it to the side there is a chance you will see the option.

Maybe try it on a laptop or on a PC.

Good luck 🙏

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Lynnette *******

It's confusing. Reading your lists: you have an O visa. You're in uk. You're trying to extend it.

Are yiu trying to do the ETA thingy ( that doesn't exist yet)?

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Colin *********

ORIGINAL POSTER

@Lynnette ******

ok sorry I was mixing you up ,ihave a new passport with no o visa, so trying to get a new one but it will not let me upload bio data from the passport, as no unlink for it in e visa site

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Lynnette *******

@Colin ********

Willem Ha is angry about me replying to you. Lol. Some folk are so easily upset. . Hope you figure out how to upload that data page.

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Lynnette *******

@Colin ********

ah. . I see. Sorry, I'm easily confused. Lol. Old age I'm afraid. I'm going in again to Phuket on 60 exempt +30 extension. I was told I can apply for an O there to convert to retirement. I hope that's right.

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Lynnette *******

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Lynnette *******

What visa? There is 60 days entry with no visa if that helps.

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Colin *********

ORIGINAL POSTER

@Lynnette ******

I would like to extend the o visa from 90days to a year

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Lynnette *******

@Colin ********

so you already have the O visa. Not sure how you extend it if you're in UK, thought you had to go to immigration but one of the experts on here might know.

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Colin *********

ORIGINAL POSTER

@Lynnette ******

your as bad as the embassy, trying to get the o visa, but will not let me upload the bio data page from my passport to the e,visa application

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Lynnette *******

@Colin ********

how am I as bad as the embassy? You've written several things about having an O visa but extending. How about clearing that up.

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Thaimer ******

@Colin ********

show screenshot where it doesn’t allow you to upload biodata

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Colin *********

ORIGINAL POSTER

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Colin *********

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Graham ******

Click on the graphic that looks like your bio page

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Colin *********

ORIGINAL POSTER

Ok think I have done it, well go to the payment part ,so will a bit of luck all,may be well, again thanks for your help, and I will have to make sure the phone is on tills mode next time 😀 will let you know if alls ok gang 😀 in three days to 10days

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Colin *********

ORIGINAL POSTER

Sorry the problem is with my phone, again sorry for the inconvenience caused by my phone please note when in picture mode the e visa application will not work properly it has to be in panoramic mode ^tilt mode" it will not open bio data page from the passport, ok sorry for the inconvenience caused ColinHuttley ^uk"

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Colin *********

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Colin *********

ORIGINAL POSTER

Thanks for your help gang

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Colin *********

ORIGINAL POSTER

Do not have it ,I have a new passport and old o visa expired in December 2024

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Colin *********

ORIGINAL POSTER

Do you mean this

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Graham ******

@Colin ********

yes

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Lynnette *******

he's in UK, trying to extend his O visa.

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Graham ******

@Lynnette ******

you cannot get extensions outside of Thailand, only new Visas which is what the OP wants as the Non-O expired last month

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Lynnette *******

that's why I thought it odd. He's explained he meant a new O visa, not an extension. But is having problems with uploading stuff

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Colin *********

ORIGINAL POSTER

@Lynnette ******

trying to upload the bio data page from my passport to the e,visa application but no box to click on

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Lynnette *******

@Colin ********

but you said you've already got your O visa and are trying to extend it. Are you sure?

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Colin *********

ORIGINAL POSTER

sorry I just get a copy pic

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Colin *********

ORIGINAL POSTER

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Colin *********

ORIGINAL POSTER

Is all I get pal

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Colin *********

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Colin *********

ORIGINAL POSTER

I'm in the uk now

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Colin *********

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Colin *********

ORIGINAL POSTER

do not have any

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Colin *********

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Domorace ********

You do by phone?

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Colin *********

ORIGINAL POSTER

10 jan 2025

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Colin *********

ORIGINAL POSTER

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Colin *********

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