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What should I do if my visa application information is incorrect and my passport photo isn't centered?

visa application passport photo visa issues Thai visa immigration expat support online application problems

Oct 21, 2025

4 days ago

Anonymous *************

ORIGINAL POSTER

I'm absolutely fed up with this Visa application. 

Every single time I sign in all the information is wrong again. 

Passport expiration date says 1933 it should be 2033 

Place of birth obviously I put Canada but it keeps coming back to USA. 

When I upload my passport photo, the 4x6, it's not centered, will this be rejected cuz it's not centered?

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TLDR : Answer Summary

The user is experiencing technical issues with their Thai visa application, including incorrect personal information and concerns about their passport photo. Several commenters suggest submitting the application through a laptop as opposed to a phone, as it's more reliable. They also mention that similar issues have resolved in their favor despite the problems, and stress the importance of ensuring that all data matches the passport before submission.

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Michael ********

I had no luck with my phone or tablet. Finally did it on my desktop with no issues. Probably work on a laptop 🤷

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Klee **************

If you’re Canadian, I assume you’re applying at the Vancouver consulate? Or the Toronto embassy? My wife and I had zero issues, they even called us twice and helped us, the consulate in Vancouver was wonderful.

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CapableC********

You one brave guy doing it on phone

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Ryan ********

I might be old-fashioned, but visa applications are a laptop job, not a phone job

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Anonymous *************

ORIGINAL POSTER

This is the email I just got back from Hanoi embassy. "Dear Applicant,

All information on the application needs to match with your biodata page of passport. You are able to fix the information after scanning your passport but make sure to check all again before submit and pay for your application because after submitting, information cannot be changed.

ขอแสดงความนับถือ

สถานเอกอัครราชทูต ณ กรุงฮานอย

Yours sincerely,

Royal Thai Embassy in Hanoi

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Gulvira **************

With passport i had same problem

It's showed expire 1903 but its 2033 anyway I sent like that cause I already write all information. It's web site bug not your fault. Finally was ok, I got my visa. But yes how everyone said use laptop.

Good luck 🙌

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Anonymous *************

ORIGINAL POSTER

@Gulvira *************

Don't have a laptop.

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Gulvira **************

Анонимный участник you can go to computer club. My friend also doesn't have laptop. He in Vietnam now and he go to computer club and applied from there.

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Anonymous *************

ORIGINAL POSTER

@Gulvira *************

thank you, I stay at Hilton hotels they got computers here I guess I'll have to go to a computer and see if it's easier.

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Gulvira **************

Анонимный участник and visa web site don't accept picture from phone so better go to photo shop/studio and make picture there. Just tell them send the picture to email or by W/a

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Gulvira **************

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Andrew ********

Anonymous participant you can’t live life without a laptop / computer.

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Anonymous *************

ORIGINAL POSTER

@Andrew *******

That's the dumbest comment ever. Haven't had a laptop or computer and 12 years. And I run my business just fine.

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Andrew ********

Anonymous participant if you like living life on hard mode than sure 😅

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Anonymous *************

ORIGINAL POSTER

@Andrew *******

been retired for 15 years. Life's not that hard. I'm only 48 not even 48..... 47... 48 and 2 days. 5555555555555

**********

*****

*****

555

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Anonymous *************

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Terry ********

Exactly. Doing it on a phone is a nightmare.

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Anonymous ******************

Do it on a computer.

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Roxana ******

Anonymous participant 736 always

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Roxana ******

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Jane *******

Try a different browser.

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Anonymous ******************

Try a laptop, guess this will help.

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Anonymous ******************

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