Evidently there are different types of fixed deposit accounts.
One is where you can't access the money for the term of the deposit and the the other one you can (BUT you'd lose any interest if you did), that's the one that's okay, the one that you can withdraw the money from if you needed to.
@Colin *****
, I would have appealed their decision and made them send it to bangkok for a ruling, because I'd bet dollars to durian you would have gotten the extension.