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Answereda month ago

Can I visit a Krungsri branch to request a chargeback refund without risking my account being closed after getting a DTV?

Relaxing********
asked Sep 27, 2026
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Krunsgri account

Did anyone with a krungsri bank account visit a branch after they got their DTV

I need to request a chargeback refund but worried they will close my account

Had my krunsgri account since 2020
Answer summary
The discussion explores experiences of various individuals who have visited Krungsri Bank branches after obtaining their DTV (Digital Visa) status. Concerns about account closures while requesting chargeback refunds are prevalent, but many users shared mixed experiences, indicating it’s generally okay to visit the bank. Some users had successful interactions while changing details related to their passports and visas without issues, while others expressed worries about account risks. Ultimately, it appears that seeking a refund may carry some risk, but the experiences vary significantly among users.
16 repliesnewest first
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Cliff *********
Cliff *********
It better be a really really big refund to make it worth the risk…..
Anonymous ******************
Anonymous ******************
Game over 😂
Ray *****
Ray *****
I updated a new passport last year , still got the account. They took pictures of the dtv stamp in the passport
Guy ******
Guy ******
Yes I was called in and they checked my passport and DTV. I still have the account.
Andrey **********
Andrey **********
Visited many times to get a statement and to install the app on a new phone. No issues, didn't asked about the visa, which is in another passport.
Relaxing********
Relaxing********
OP
@Andrey *********
how do you have two passports?
Andrey **********
Andrey **********
RelaxingFrog7053 one with finished pages, but still on date, that's why I have two - one with finished pages but not canceled, second is quite new with DTV in it
Phil ******
Phil ******
If its large then call head office to enquire.they may email the forms to you
Belling********
Belling********
Not with my dtv, but with my visa exempts. Some strange reason they r ok with visa exempts but i dont dare go with a dtv from what ive been hearing 😂
JazzyOct********
JazzyOct********
Was game over for me straight away last year
Justin ********
Justin ********
JazzyOctopus4390 but was it in relación to branch entry/interaction that's the question
Bob **********
Bob **********
If you go to the bank they’ll ask for your passport and bankbook you’ll be done
Derek *****
Derek *****
It’s almost unheard of to get chargebacks approved here in Thailand
Justin ********
Justin ********
@Derek ****
Since when? I had to do it after Starbucks ripped me off. got my money back
DTV_Be*******
DTV_Be*******
If you do that be prepared for them to tell you, you can use your debit card until it expires

Good luck
swallow********
swallow********
Not possible bruv. tried 5 different branches. Need to live with it.

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