This is NOT an official government website. We are an independent resource providing information and assistance to travelers.
kyc procedures
Showing 4 questions
This page displays all the results for the KYC procedures tag, sorted by the most recent activity. There are a total of 4 questions that have been tagged with KYC procedures. Explore the questions to find discussions and information relevant to this topic.
Is anyone else unable to open or even keep a normal Thai bank account? (Well, don’t all answer at once!)
My Bangkok Bank account (opened legally in 2022) is currently frozen due to a SIM update issue, and I was informed that after standard KYC it may be permanently closed solely because I hold a DTV visa without a work permit.
Before anyone suggests Wise, Revolut or other workarounds – that is not the point!
I am not looking for hacks. I want to function as a NORMAL person with a local Thai bank account in the country where I legally live and spend my own money!
Forcing legal long-stay residents into cash-only or fintech-only solutions contradicts AML goals and personal safety.
I have filed a complaint with the Bank of Thailand.
If you experience the same issue, please comment or submit your complaint too – nothing changes unless enough of us speak up.
EDIT: The only thing that has any real effect is filing formal complaints, not arguing online.
For anyone interested, here are the official contacts:
Bank of Thailand – Consumer Protection:
contact@bot.or.th
Tourism Authority of Thailand
tatcontact@tat.or.th
You can add your embassy in copy.
You submit your complaint directly there, attach a brief explanation of the issue. Public pressure only works when combined with official action — individual silence or arguing online changes nothing.
UPDATE: Girlfriend went to the branch today, it was carnage as it was a branch specific notification she was number 75 in the queue and they were on number 20. At the same time i got through to the Bangkok bank call centre who gave me the direct line for the branch.
Upshot is they had 3 staff dealing with all of the enquiries. My girl was told that after the 30 days the account is closed no exceptions. When I get back I have to present bank book and I'd and they will return my funds and open a new account if I have a long term visa.
As I will have a non o I will go to another bank as I now have money sitting in no man's land for months
Good morning. I know the subject of Bangkok bank has been done to death but bear with me. I opened an account in January visa exempt using an agent. I use the account to transfer money to my girlfriend but it was mainly in preparation for my non o based on over 50. I am currently selling up in Australia and will get my non o here once I have a buyer for my house. Yesterday I got the dreaded 30 days to present at the branch notification. I won't be able to do this within the time but when I do I will have a non o stamp, Thai drivers licence etc.
My question is will they close the account after the 30 days with no contact? And if so can I retrieve the balance once I get to Thailand?
Or will the account simply be suspended pending my documents which it already is effectively as I can't move money in the app.
I have called the help desk but I imagine they are getting smashed due to the number of people who got the notification yesterday. So I hope someone has had experience of this previously. Thank you in advance.