I completed my online application and submitted it. I chose postal option. Thinking they would check docs online. I waited to hear that they wanted the originals. This is not the case. So after a week I just posted them off anyway.
Monday- posted off docs and barcode
Tues- got email about proof of income. Rang them and talked through salary deposits. Online status immediately changed to Pending approval.
Weds- I had not sent £10 cash for return postage. So did so.
Thu- my online application disappeared from website. I rang. She said it was going out today
Fri- arrived.
Not an expert. But happy to help if anyones struggling